Owe my old supplier? But I was PAYG?

The Ofgem rules on back billing might be appropriate here 

https://www.ofgem.gov.uk/information-consumers/energy-advice-households/check-energy-back-billing-rules

Hi @NeddyMorai 

I would start by putting in an official complaint straight away, then if this drags on longer than 8 weeks you can ask the Energy Ombudsman for help

https://www.ovoenergy.com/feedback

https://www.energyombudsman.org/

As @BPLightlog highlighted the backbilling rules mean ovo/sse cannot back bill over 12 months. So they can't go back that far anyway. The regulator and Ombudsman won't be happy with that I suspect.

In fact the Ombudsman will sometimes pick up complaints before 8 weeks if you have already spent time trying to resolve it.

It would be worth asking OVO Collections to freeze the collection process while the complaint is ongoing. This should really happen automatically.

0800 069 9831. Monday to Friday 8am-6pm, Saturday 9am-2pm.

SSE Energy has been taken over by OVO, so there is no excuse as far as I can see for ovo collections and complaints not dealing with this.

Is it a large amount @NeddyMorai ?

Almost £300. The money isn’t really the issue though and I’m happy to pay if owe, its just that the first I heard was when I got a default notice. I would expect to get a bill and several reminders first. I was wondering whether it was something to do with the migration process. OVO say they have no record of my debt so I am confused about the relationship between SSE and OVO.

I meant to quote you in the answer above.

I have never used emergency credit. I need to arm myself with the facts but thank you for replying.

Yep. The more specific you can be with any complaint, the easier it will be.

You can also include a link to this thread in any complaint if it helps

https://forum.ovoenergy.com/my-pay-as-you-go-account-159/sse-energy-services-limited-16869

I have got similar letter though i was on pay as you go meter so I have top up receipt and OVO has not got my account number active and cannot find any debt. So i am not sure what to do.

Escalating thread to Forum Moderators because the number of reports exceeds a threshold. Please wait for a response - this may take a day or two.

While folks are waiting, please can someone confirm if these letters definitely say:

SSE Energy Services Limited, Company Number SC3033682, which is now known as SSE Heat Networks Limited with the same Company Number per Companies House.

OR

SSE Energy Services Group Limited, Company Number 11046212, which is now known as OVO (S) Energy Services Limited per Companies House.

OR

Something else entirely?

A word of caution - only ONE of these three has been taken over by OVO. If it’s to do with SSE Energy Services Limited aka SSE Heat Networks Limited, that one remains with SSE Plc and OVO has never touched it. If it’s SSE Energy Services Group Limited aka OVO (S) Energy Services Limited, then that’s the one OVO scooped up in 2020 and is responsible for.

I’m beginning to suspect this isn’t anything to do with OVO somehow… But another part of SSE Group perhaps? If that is the case, then I don’t think OVO would arguably be responsible for something that’s owned by someone else entirely.