Owe my old supplier? But I was PAYG?

This is very interesting. OVO don’t know anything about my apparent debt. I think my debt is with the former. Its comical. LCS told me to speak  to OVO and OVO told me to speak to LCS. What I need is a contact with SSE  Energy Services Ltd.

THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! That helps me way more than you could possibly imagine.

Please bear with me, I’ve escalated this to the Forum Moderators backstage and I’m asking for help from them. You OK to hang in there for a bit? I’ll do my best to get this noticed! This is looking like a pretty complicated matter and I’ve been digging into the details, with which I’ve found something interesting that blows this whole case wide open.

I’ll reveal more details when the time is right. I need permission to say more than this.

Get the popcorn ready though, this could be good.

Thats great. I appreciate your assistance. I’m still compiling info. The dates they gave me correlate exactly to the day I had a new meter put in after the old one died up until I was migrated to OVO. I’ve never even seen a bill. Just be good to know which way to direct my inquiry. Thanks again.

No worries, you’re most welcome.

If you uncover any more info that may help, feel free to let us know here - only if you want to of course. All we ask is please make sure to remove personal info first for your safety.

A quick Google revealed a lot of complaints about this company and its alleged sharp practice. Common advice to those affected seems to be to ignore any unfounded demand, as this one sounds to be. However, this may not be the best course of action. There’s a detailed guide for those being pursued by LCS here.

You might consider contacting Step Change, who may have ideas about how best to proceed. They’ve probably come across similar cases before.

Hi, I have some more update, my current meter is pay as you go but now EDF and it has always been positive top up. So I am not able to understand how LCS said my pay as you go meter that there is outstanding balance.

Thanks @iseb ,

I promise you guys that I’m doing everything I can to figure this one out, but as a forum volunteer I can’t access any internal stuff at all - that’s where the Forum Moderators would have to step in.

However, I THINK I’ve started to figure out the puzzle but I can’t reveal the solution just now. Keep an eye on this thread and either myself or someone else will keep you posted.

Ok, I think I’ve possibly cracked the entire case. I’m truly sorry this took as long as it did. The other Forum Volunteers and Forum Moderators will be able to see my full story backstage, but for now I’m going to keep this brief.

@iseb and @NeddyMorai try this one. https://www.sseandme.co.uk/heat-customers for SSE Energy Solutions which owns SSE Heat Networks Limited, formerly SSE Energy Services Limited. Their number is 0345 078 3215. Someone there should be able to help you out with any SSE Energy Services Limited related issues.

That company is not part of OVO and didn’t get included in the SSE to OVO migration - it was never sold off and remains part of SSE Plc.

This is one of the most intensive and complicated research tasks I’ve ever undertaken. I just hope I’m right!

Thank you. I will update you on how I get on.

@Blastoise186  I contacted the above number. As for me its absolutely not acceptable that someone is trying to rip me for something which I don't owe. They said OVO is responsible and all account was transferred to them. So i have now formally written complain to OVO after speaking to two adviser and one web chat agent. But what SSE Network said was that LCS should use OVO as client and not SSE as that is now legal entity of OVO.. But I am not going to give up, as LCS are trying to rip people and threaten that your record will show defaulter in credit which is not acceptable.