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DarrenO505
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September 9, 2024
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PAYG gas meter battery flat warning

  • September 9, 2024
  • 24 replies
  • 1405 views

Hi, we have had the low battery warning indicator on our PAYG meter for a week or so. Spoke to OVO who say, it will have to run down to zero before they will replace? - as they don’t do scheduled call outs and it will have to become an emergency. Don’t like the idea of having to let it run down like that, as it’s unpredictable? Apparently it will start beeping when it gets really low?

Also what happens to any remaining credit on the meter if the battery dies? It’s not a smart meter. We wanted to top up before the increase in October?

Best answer by Blastoise186

Updated on 15/07/26 by Ben_OVO

The reason behind what you were told is that OVO’s contractor won’t touch heritage meters with low batteries until they die. However, OVO can do a Smart Meter upgrade anyway regardless of how much battery is left so if you want a quick fix, that’d be the fastest option. It’s just the Emergency Meter Exchange option that’s locked out until the battery dies.

 

Let OVO Support know if you’re up for upgrading and they’ll make the arrangements. I’d recommend keeping the credit from building up too much between the time you book the upgrade and the time the meters are swapped, so that you reduce the risks of lost credit - just make sure to balance it with having enough to keep going!

 

And definitely drain the key/card onto the meters before the engineer arrives too!

 

If your meter is blank and unreadable with no lights, has a faded display, is displaying an error code, or is beeping, please contact our Support Team right away. They’ll arrange for an engineer to come and visit the property. 

 

If you have no power then this could indicate an emergency. Please see the guides below for further information:

 

 

24 replies

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Newcomer
Deant
Newcomer
July 29, 2026

Thanks ben_ovo got my £118 credit back the engineer didn't take a photo so they have no proof of the meter reading before it went faulty but are looking at my past top up history and usage and will adjust it accordingly..might be more..might be less..once again thanks...

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    July 30, 2026

    Morning ​@Deant, I hope you’re well.

     

    Thanks for letting us know - that’s great news, I’m glad to hear it’s all going to be sorted.

     

    We’re here if you have any other questions in future, and this article gives more info on the PAYG app and online account, which you can use to top up your smart meters:

     

     

    Cheers!

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    Newcomer
    Deant
    Newcomer
    July 30, 2026

    Hi ben_ovo have downloaded the ovo app but is only showing my gas top up not my electricity top up on the screen..will I have to phone ovo to get them to add the electricity one on...

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    July 31, 2026

    Morning ​@Deant,

     

    This’ll normally be because of two reasons:

     

    1. Because the gas and electric are on separate accounts which need to be linked together under the same contact details and email address. Once they’re linked together you’ll be able to switch between the two accounts when you log in like this:

     

     

    1. Because one of your meters isn’t labelled correctly as a smart meter on our side. This wouldn’t have affected the previous top up app, but it does affect the new one. This is fixable by our Support Team.

     

    Both of these scenarios need to be fixed by our Support Team.

     

    Please let us now how you get on when you speak to them - hopefully it’ll be a quick fix.

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    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd