Owe my old supplier? But I was PAYG?

Forum|Forum|2 years ago
January 2, 2024
85 replies
3113 views

I am trying to contact SSE energy Services limited. I have received a default notice on an apparent debt I owe them on my PAYG electricity account, from before I was switched to OVO. The period given is 04/04/2019 - 23/05/2023. I have not received a bill before. The first I knew was a default notice from LCS. I am trying to get a copy of the bill as I am still unsure as to how I owe them anything. OVO have no record of any debt. Any advice would be welcomed.

Best answer by Jeffus

Updated on 30/07/25 by Chris_OVO:

@NeddyMorai it could be debt built up on the meter, e.g. Emergency credit not paid off but as you say without more information it is impossible to know.

SSE has been taken over by OVO so OVO have to handle it even if they find it difficult.

If you have no luck via ovo collections and difficultly with ovo raising a complaint then pop back and one of the regular posters will flag the ovo moderators on the forum.

Show previous replies

Blastoise186

Super User

Maybe the “anomaly” didn’t become apparent until after the migration. Lets assume that there is shortfall between what I have paid and what they think I should have paid. Maybe caused by estimated readings. Now SSE need to go after me. That’s the only thing I can think of. It still doesn’t explain why the debt didn’t transfer to OVO.

In which case they should have written to you about it and provided an updated bill.

Back Billing rules will basically wipe out pretty much all of that “debt” by this point.

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Abby_OVO

Community Manager

Hey @NeddyMorai

I’m sorry to read about this situation.

We’re very glad our volunteers have been here to help on this one and it very much seems like they’ve steered you in the right direction.

Keep us updated with what LCS say next.

It may still be worth opening a complaint too if you still wanted to, and haven’t done so yet. This means there will be a record of the issue if it does develop, especially as they initially tried to push you back onto OVO to sort it.

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Blastoise186

Super User

@iseb you should do the same too. LCS must be able to prove the debt is valid, otherwise they must back off. Don’t let them brush you off. My advice earlier in the thread should help guide you to formulate a letter/email to LCS to get them to back off.

Traditional PAYG Meters send meter readings automatically whenever you top-up via the key/card. PAYG Smart Meters send them automatically on a daily basis. There is no manual process for it.

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iseb

Newcomer

Blastoise186 I have done what Neddy did to LCS and they have emailed response as below the tone has come down. But I want to align everything ready. I dont want to be threatened @NeddyMorai where did you get account number from as in the LCS letter it says only Client id and LCS reference. But I never had account neither with SSE nor OVO as I was just given Fob to top up as SSE advised me customer service that I dont need to have account just go to paypoint and top up I have date of the call as well. I have spoken Ofgem for advise and they said OVO should handle the complain and all final bill should be send by OVO. So they have asked me to wait for OVO.

And mean time I have written email to LCS which has responded below. By the way is there any timeline for this.

NeddyMoraiAuthor

Rank 2

Blastoise186 I have done what Neddy did to LCS and they have emailed response as below the town has come down. But I want to align everything ready. I dont want to be threatened @Neddy where did you get account number from as in the LCS letter it says only Client id and LCS reference. But I never had account neither with SSE nor OVO as I was just given Fob to top up as SSE advised me customer service that I dont need to have account just go to paypoint and top up I have date of the call as well. I have spoken Ofgem for advise and they said OVO should handle the complain and all final bill should be send by OVO. So they have asked me to wait for OVO.

And mean time I have written email to LCS which has responded below. By the way is there any timeline for this.

Thats a holding response. They will reply again. The SSE account number was in the top right corner of the letter. It was basically the top-up account number but missing two digits.