Owe my old supplier? But I was PAYG?

Well, that probably voids the entire debt then. If you’ve NEVER had an SSE account or you totally wiped the balance out, it’s an open and shut case.

Keep us posted @iseb

I also want to swing back to a comment about active vs. inactive account migration.

It is true that OVO only migrated active accounts into the Orion billing platform. Directly migrating inactive ones would have generated tens of thousands of dead accounts and wasted resources for things that are never going to get used.

However, OVO did capture an archive of the final state of all SSE systems and this is stored separately, in a way that Support can access. This is where all inactive accounts can be found - and their data.

@Emmanuelle_OVO  I have still no response since my evidence of top up payment evidence during the period and email.

@Blastoise186 I have now chatted with two adviser and they dont have any account in my property name. I have saved the copy of the chat made complain to OVO as ofgem has said they can only look into if I can provide evidence that 8 week passed and no response from OVO. But I am not sure if SSE is now OVO then and credit they put in file will be by operating company which is OVO. Also how can SSE close or migrate account to OVO if there balance sheet was not tallying. This is very strange.

Well, for PAYG the Debt Assignment Protocol would have re-assigned any SSE debts to EDF and then closed the SSE PAYG account anyway when you switched away, as long as they were below £500 at the time. If the debt was £0 then this won’t trigger - the account would just close.

If more than £500 the switch would be blocked.

@Blastoise186 I have contacted EDF they have account but not mine but of new person. I never had any account as before. They have confirmed there was no debt when move was done as Customer is in control. The meter goes in emergency mode when credit run out and maximum is 10 pound. I have not heard anything from LCSDR. @NeddyMorai any response you have received.

Not so far. 

Makes me wonder if our advice did the trick.

I want to credit @Nukecad for that, which was their idea. I just happened to be the one who’s done most of the open discussion here. :)

I have dealt with LSCDR myself in the past, so knew what was likely to work.

In my particular case, which was an unusual one but not as unusual as this, they did start up again 3 months later, (I believe though that the company involved had given then a new collection instruction, I never got that confirmed). I got pretty legal with them that second time, with carefully worded threats of bringing my own legal action for harassment, and they quickly backed off again. I havent heard from them since.

@Nukecad  I contacted EDF again just to clarify the negative balance condition. It seems LCSDR said on call that may be you were in debt in Pay as you go meter. Also since LSCDR said in first instant that they wont consider my pay point recipient. I ask EDF what can I prove to show these are top of same meter , they confirmed me the meter number which I read out to them and they confirmed. But my account I can see on portal is on hold. I am not sure what they will say next but all I know CS are making statement as they go along.