Skip to main content
M
Rank 1
Monkeylife
Rank 1
May 14, 2026
Question

My electric is not showing up on the new top up app

  • May 14, 2026
  • 24 replies
  • 939 views

I was asked today to dl the new top app by ovo to manage my account and top up but when I logged in to my account only my gas account is on there no sign of my electric so I can't top up my electric does anyone know a fix for this problem. 

 

 

    24 replies

    Show previous replies
    K
    Newcomer
    K.Jackson
    Newcomer
    July 14, 2026

    Still not showing unfortunately:( 

    D
    Newcomer
    Djay52
    Newcomer
    July 15, 2026

    Same problem.showing gas account but not electric. Can't top up

    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    July 15, 2026

    Hey ​@K.Jackson 

     

    I’ve sorry about this. I’ve sent you a private message again after speaking with the team about what might be causing this. 

    Currently Playing: She's Electric
    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    July 15, 2026

    Hey ​@Djay52 

     

    Have you been in touch with the Support Team about this? There are a few things they can check and amend if needed if you’ve not already been in touch with them.

     

    The following topic may also be helpful here if you’ve not already been in touch with them at all about this:

     

     

    Currently Playing: She's Electric
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd