My Pay As You Go account

Got a question about your Pay As You Go energy use, top-ups, keys, cards, or anything else? You’ll find the answers here.

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Smart Meter Video Tutorial Series

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Pay As You Go smart meters and In Home Displays (IHDs)

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Pay As You Go Smart Meter - Top up issues

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203 Topic threads

G
New Member*
gordon colqohounNew Member*
Posted in My Pay As You Go account

Just got a new gas prepayment meter installed, how long does it take to get it registered so i can top up?

I recently got a new card  gas meter installed but how long does it take to get it registered so I can get my card to put money in , it has been in a week now but OVO does not have any info on it even though it was them that ordered sign to install it 

2
Tim_OVO
Community Manager
1 year ago
C
New Member*
ChristinebNew Member*
Posted in My Pay As You Go account

Can we get prepayment swipe cards delivered to our address?

Can we get prepayment swipe cards delivered to our address

1
Tim_OVO
Community Manager
1 year ago
L
New Member***
Lucy mcewanNew Member***
Posted in My Pay As You Go account

Why was my mum's account transferred from Utilita to Boost without her permission?

Please can anyone assist with my issue.I have just found out this morning that my 80 year old mothers account has been switched from Utilita to OVO without any permissions either from her or myself ( I had permissions to oversee account). As it stands today she has not yet received account details from OVO or payment cards, so she has no fuel. I called Utilita and they tell me to call OVO and yes all OVO lines are closed for the weekend.I need to know who gave permission to switch this account and who is taking responsibility for essentially leaving an 80 year old woman in the middle of winter with no fuel.Lucy.

1
Blastoise186
Plan Zero Hero
2 years ago

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