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lornacw
Rank 1
June 8, 2026
Solved

How do I see top up receipts/history on the new PAYG app?

  • June 8, 2026
  • 18 replies
  • 472 views

Hi, I’ve used the new app today but it hasn’t sent me a payment receipt via email or text like the old one did and I cannot see top-up history anywhere in the new app. 
I have notifications enabled etc same as on the old app so I’m not sure how I’m meant to get a copy of my receipt.

    Best answer by Chris_OVO

    Updated on 23/06/26 by Abby_OVO

     

    Hey ​@lornacw,

     

    I spoke with the team, and they informed me that if you top up through the app, you will not receive a payment receipt unless you are a guest topping up on behalf of someone else. 

     

     

    If you click onto the fuel type, i.e. into the ‘Electricity’ section or ‘Gas’ section depending on which history you want to check, you should be able to view the top-up history in there.

     

     

     

     

    You can view your top-up history by selecting the option at the bottom of the screen. This page will show all top-ups made using the new app, but it will not display any top-ups made on the older app, as they're two different apps.

     

    I hope this helps 😊

    18 replies

    Chris_OVO
    Community Manager
    Chris_OVOSolved
    Community Manager
    June 9, 2026

    Updated on 23/06/26 by Abby_OVO

     

    Hey ​@lornacw,

     

    I spoke with the team, and they informed me that if you top up through the app, you will not receive a payment receipt unless you are a guest topping up on behalf of someone else. 

     

     

    If you click onto the fuel type, i.e. into the ‘Electricity’ section or ‘Gas’ section depending on which history you want to check, you should be able to view the top-up history in there.

     

     

     

     

    You can view your top-up history by selecting the option at the bottom of the screen. This page will show all top-ups made using the new app, but it will not display any top-ups made on the older app, as they're two different apps.

     

    I hope this helps 😊

    Renewable energy jokes never get old.
    L
    Rank 1
    lornacwAuthor
    Rank 1
    June 9, 2026

    That’s great thank you for confirming that.

    i was worried about not having the payment receipt code if the top up didn’t go through but now you’ve pointed out where I can find the top up history I’ve found the top up code is connected to that so that has eased my mind.

    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    June 9, 2026

    Hey ​@lornacw,

     

    You’re welcome and i’m happy to hear that it’s put your mind at ease. If you’ve got any more questions don’t hesitate to reach out we’re here to help 😊

    Renewable energy jokes never get old.
    H
    Rank 5
    hallj12345
    Rank 5
    June 19, 2026

    Hello,

    I just read a thread on here about where to find top up history on the new Ovo app.  The reply said you can find them at the bottom of the screen.  I can't find where that is.  Can someone enlighten me please?  Thank You in advance

      H
      Rank 5
      hallj12345
      Rank 5
      June 19, 2026

      Hello,

      I have been wondering about this very same thing.  I have looked all over the app but can't find any Top Up history.  Can you tell me where to find it please?

        Abby_OVO
        Community Manager
        Abby_OVO
        Community Manager
        June 22, 2026

        Hey ​@hallj12345 

         

        If you click onto the fuel type, i.e. into the ‘Electricity’ section or ‘Gas’ section depending on which history you want to check, you should be able to view the top-up history in there.

         

         

        If this isn’t appearing in there, could you please take a screenshot of what you can see when you click into one of them.

        Currently Playing: She's Electric
        H
        Rank 5
        hallj12345
        Rank 5
        June 22, 2026

        Hello,

        Thank you for your reply.  Yes I can see the top up history and the top up code if needed.  Thank You for explaining this to me.

          S
          Rank 2
          Shaiakh
          Rank 2
          June 22, 2026

          The new app was working fine for atleast a month. 

           

          What on earth has happened in the last week or two. So many nonsensical issues and changes out of nowhere? 

          You can't send me a new IUD or whatever is called so surely the app needs to reflect the correct balance at much regular intervals? 

           

            Abby_OVO
            Community Manager
            Abby_OVO
            Community Manager
            June 23, 2026

            Hey ​@hallj12345 

             

            No problem at all glad we could help, I’m glad it’s all in there as it should be.😊

            Currently Playing: She's Electric
            H
            Rank 5
            hallj12345
            Rank 5
            June 23, 2026

            Hello,

            When I looked yesterday I noticed a top up done on the app for £6 on 19th June wasn't showing.  It   seems to be only showing top ups done on line though.

            Show more replies
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