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How do I change from Top Up to Pay Monthly

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How do I change from Pay as you go to paying monthly?

Emmanuelle_OVOBest Answer

Retired Moderator

Updated on 03/08/26 by Ben_OVO

Hey @haramanjeet1011,

If the meter isn’t already a smart meter, the first step would be getting one installed. You’d then need to agree to a new pay monthly contract and set up a direct debit (or you could pay on demand). If the meter is already a smart meter, you’ll just need to get in touch with the Support Team, set up the pay monthly contract and have them switch the mode over on the meter.

You will need to contact the Support Team to make either of these changes as advised by Blastoise.

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juliamc

Rank 20

This forum is public so please can you remove your personal information. Press the three dots on the lower right hand corner and edit .

Blastoise186

Super User

Also, you can’t make that request via this forum. Please call 0330 175 9669 or use Live Chat at https://ovoenergy.com/help for this.

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Emmanuelle_OVOBest Answer

Retired Moderator

Updated on 03/08/26 by Ben_OVO

Hey @haramanjeet1011,

If the meter isn’t already a smart meter, the first step would be getting one installed. You’d then need to agree to a new pay monthly contract and set up a direct debit (or you could pay on demand). If the meter is already a smart meter, you’ll just need to get in touch with the Support Team, set up the pay monthly contract and have them switch the mode over on the meter.

You will need to contact the Support Team to make either of these changes as advised by Blastoise.

Renewable Energy? Big Fan.

D

danni.gm

Newcomer

I just moved into a property and moved the OVO account in my name.

The property was on pay as you go previously and I requested to change it to a monthly payment instead. That’s all done but I still can’t access my account over 72 hours later, it still claims I am on pay as you go.

I contacted customer support and they keep transferring me between the same two teams over and over again and no one seems to know what’s going on or communicate with the rest of the teams in this business.

My question is, is the customer support always like this? Because if they can’t solve even a simple issue like this it will be best to switch to a different provider while I have the chance.

Blastoise186

Super User

It takes time for these changes to process - it’s never instant and that’s the same across basically all suppliers.

Try Live Chat via https://ovoenergy.com/help . Otherwise, https://ovoenergy.com/feedback has your back.

And no, I don’t see this happen very often.

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Emmanuelle_OVO

Retired Moderator

Hey @danni.gm,

Sorry to hear of the issues you’re having,

Do you know if you’re OVO pay as you go or Boost?

Did they give you a timeframe for your account to be set up?

Renewable Energy? Big Fan.

Abby_OVO

Community Manager

Hey @danni.gm

How are things with this now? Are you able to access your account yet?

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hanifh

Newcomer

I recently moved into a new flat and was told by my landlord that ovo is the energy supplier for this flat. So I called them and signed up and was told to top up the meter, which I did and called ovo to reconnect the meter to get the electricity back on, after 4 hours!. I would like to switch to pay monthly, Kindly share the contact information to get in touch with the appropriate team, so I can switch over smoothly.

thank you and kind regards

Haris Hanif