How do I change from Top Up to Pay Monthly

Hi @annmalone28 ,

If you’re on OVO PAYG you need to arrange this via the PAYG Support Team, either via Live Chat at https://ovoenergy.com/help or by phone on 0330 175 9669.

If you’re on Boost, you need to ask their team to make the arrangements. Live Chat via https://boostpower.co.uk/help or call 0330 102 7517. It’s been a while since I had to recall the Boost number, so my apologies if it sends you the wrong way!

I seriously cannot wait on phone or chat anymore! I was waiting 2 hours yesterday and then missed the advisor…….

I’m afraid those are the only options I know of.

Try to avoid Mondays - it’s much quieter later in the week

hi all i am a 77 year old with poor hearing so please bear with me. The story so far i moved into a house in February that had pay as you go card so the first thing i did was ask for a smart meter and to go on monthly credit they were very efficient but could not move the credit side as i was with SS but after months with lots of phone calls my gas was moved on to the app. Now this is my problem my electric and gas come up on my OVO app with no problem on my gas account but when i go on to the electric it says i am on PAYG so i have tried so many times to talk to OVO  and they all ways say you are on credit meter and tell me lots of things to do i have also tried the bot on to a human same result i then put in a complaint (well my daughter did ) and i got a sorry and a call from tech department and now i was told it was to do with BOOST not transferred ????? the last time i tried to get through to the bot i was number 50. I must say all the OVO staff i have talked to were great but no help

sorry to go on but i am so worn down with all this so any help please Roy

For this one, you probably need to get Boost to move you over. Try the Live Chat at https://boostpower.co.uk/help for this.

If you use Relay UK, it’s 18001 0330 102 7517.

Hey @Roy C,

I’m sorry to hear this, 

I’ll ask Forum_Support to reach out, please keep an eye on your private messages.

If you haven’t already, I'd recommend signing up to our Priority Services Register. 

@Roy C 

Keep an eye out here for a mesage

https://forum.ovoenergy.com/inbox/overview

thanks for reply Blastoise 186 i have tried this morning getting no-ware they just say the same thing all is set right so i give up for now try again next week as i have wasted 2 hours of my time thanks agin

Please check your Private Messages if you haven’t already done so: https://forum.ovoenergy.com/inbox/overview

I’m helping my daughter move in to her new property she has bought. It has an electric smart meter and a gas prepayment meter. She set up an account with OVO and they offered to change the meter to a smart meter and pay direct debit.

An engineer came out a few days later. Said the gas was too far from the electric for a gas smart meter to be installed. A Dual band meter would work but he did not have one in the van. No problem, ring OVO ask for another engineer visit.

Engineer was booked yesterday for 12-4pm appointment. Nobody came. We spent 90 minutes on phone to OVO who came up with a list of lies as to why we could not book another appointment including - we are fully booked until the end of December, you already have a gas smart meter fitted, the engineer has said you are unable to have a smart meter so there is a block on the system to say we cannot arrange further bookings.

Are we stuck with prepayment forever?