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Best answer by Emmanuelle_OVO

Updated on 03/08/26 by Ben_OVO

 

Hey @haramanjeet1011,

 

If the meter isn’t already a smart meter, the first step would be getting one installed. You’d then need to agree to a new pay monthly contract and set up a direct debit (or you could pay on demand). If the meter is already a smart meter, you’ll just need to get in touch with the Support Team, set up the pay monthly contract and have them switch the mode over on the meter.

 

You will need to contact the Support Team to make either of these changes as advised by Blastoise.
 

29 replies

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Blastoise186
Super User
Blastoise186Super User
Super User
November 4, 2023

Nope, this can be fixed.

Try https://ovoenergy.com/feedback as there’s been some new options on there recently.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    November 6, 2023

    Hey @Gary Alford,

     

    Blastoise is right, customer support can remove the previous missed appointment from the system so you can re book.

     

    This topic might be helpful to you:

     

     

    Renewable Energy? Big Fan.
    W
    Newcomer
    wmcguinness
    Newcomer
    November 6, 2023

    Hello. I have just had smart meters installed last week so I can switch from PAYG to pay monthly. I tried asking the pay as you go team if I could switch but they said I could not as I had a debt on my account. I called the collections team to find out what this debt was and they said I had over £700 from when I transferred from SSE to Ovo.  I moved into the property in Oct 2022 and have always kept the meter topped up so I am at a loss of how I could have accumulated such a debt. They said I would need to call SSE on 03450707373 to find out but that number no longer works. I don't know where to turn to now. 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    November 6, 2023

    Hi @wmcguinness ,

    If you haven’t already, try 0800 069 9831 as the Collections Team on OVO’s side will be able to dig deeper and figure this one out.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    W
    Newcomer
    wmcguinness
    Newcomer
    November 6, 2023

    @Blastoise186 Thanks for your reply. I got back in touch with a really helpful person from the PAYG team and they said the only debt on my account was approx £3 on each meter due to £5 temporary credit being applied as I hadn't been supplied with top up cards after the smart meter switch. I have now arranged for this to be paid off today. I think the collections team were giving me details of the previous occupants debt as they were saying there was only approx £100 left to pay of the £700 as I had been paying on a payment plan. I tried to explain I hadn't been paying towards this debt but they weren't having it. At least I seen to be getting somewhere now

      G
      Rank 3
      Gary Alford
      Rank 3
      November 7, 2023

      Well we have managed to book another engineer visit. 29th November is the earliest OVO could offer. do hope they have the right meter with them this time.

        Emmanuelle_OVO
        Retired Moderator
        Emmanuelle_OVO
        Retired Moderator
        November 7, 2023

        I’m glad this is all sorted now @wmcguinness !

        Renewable Energy? Big Fan.
        Emmanuelle_OVO
        Retired Moderator
        Emmanuelle_OVO
        Retired Moderator
        November 7, 2023

        Keep us posted @Gary Alford 

        Renewable Energy? Big Fan.
        G
        Rank 3
        Gary Alford
        Rank 3
        November 8, 2023

        Soonest appointment now moved back to 19th December. Seems like a very slow service for a meter replacement especially after failing to attend a booked appointment slot!

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        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd