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kinhellmick
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October 17, 2025
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Gas smart meter top up not working online, I have to input it on the meter - why can't I do it online?

  • October 17, 2025
  • 2 replies
  • 163 views

i have duel fuel top up meters with ovo and recently the gas meter is not accepting the top up sent from the app the electric meter works fine and i top up via the app it appears on the monitor within a minute but when i top up with the gas through the app i have to manually key in the code that the app sends rather than it happens automatically.. it use to work fine before ..always about 20 mins after i used  the app but last 2 payments have been like this now ...any ideas why?

Best answer by Blastoise186

Updated on 30/10/25 by Abby_OVO

 

Hi ​@kinhellmick ,

Sounds like the Gas Meter has lost the link somehow. I’d suggest letting Support know so they can dig the diagnostics and hopefully fix things up for you.

 

Thanks!

 

 

Have you managed to get in contact with our Support Team following ​@Blastoise186’s advice?

 

You can find more information in our Forum Library articles about this and for more help:

 

 

 

2 replies

Blastoise186
Super User
Blastoise186Super UserSolved
Super User
October 17, 2025

Updated on 30/10/25 by Abby_OVO

 

Hi ​@kinhellmick ,

Sounds like the Gas Meter has lost the link somehow. I’d suggest letting Support know so they can dig the diagnostics and hopefully fix things up for you.

 

Thanks!

 

 

Have you managed to get in contact with our Support Team following ​@Blastoise186’s advice?

 

You can find more information in our Forum Library articles about this and for more help:

 

 

 

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Ben_OVO
Community Manager
Ben_OVO
Community Manager
October 20, 2025

Hi ​@kinhellmick and a warm welcome to the OVO Forum!

 

Have you managed to get in contact with our Support Team following ​@Blastoise186’s advice?

 

You can find more information in our Forum Library article about topping up your smart meter here:

 

 

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