What is the best way to contact OVO customer service / support team?

Thanks for your comments, however, its relevant to me, as he said on inspection there was a gas leak, and showed me the monitor of what is was and what it should be, once again, however, OVO said that the fitter hadnt written any comments re a gas leak...so, I have now asked for a subject access request

What a disgrace this company is!!

Actually on phone to OVO now...35 minutes I've been put on hold now!!!

Gave a brief description of what my call is about and get told can I place you on hold for 2 or 3 minutes....

Do I put phone down and try later or just see how long before anyone actually remembers I am still here!! 

48 minutes…

Does anyone know if it's a free phone call..

I have spent many an (un)happy hour on hold with Ovo, and it’s never cost me anything but my will to live.

But just in case, what number did you call?

1 hour on hold!! 

I give up..I only want a bloody statement..can't get online to view account because it's taking longer to change over for certain customers???

Statements been put on hold???

Time to look for a new supplier!! 

0330.

I don't know if to just put phone down and try again..

​@Jessabby just for future information is there a free number? If so can you let me know please.

Yes of course…

That’s typically a London based VOIP number. But it’s charged the same as 020 and 010, so if they are free on your plan/included minutes then you should be fine.

Edit to add: fine on the being charged per minute aspect, I mean. As for the call, I would hang up. Sometimes calls get lost in the system, that might have happened here. Hopefully if you call back, a different person will answer.

In case it helps…

Ofcom (please don’t confuse that with Ofgem!) rules state that 03 numbers must not cost more to call than any 01 or 02 number and must be considered as included and in-scope of any inclusive allowances that the caller has on their line. So if - for example - you have Unlimited Calls/Minutes to UK Landlines and Mobiles on your mobile phone contract, then that must include 01 ,02, 03, 077, 078, 079, 075, 074 , 073, 072 and 071 (and future additions that fall into these categories) with the exception of 076 (Pagers) and 070 (“Personal Numbers”) which are never considered part of inclusive allowances, and you pay nothing extra because they’re all part of your inclusive minutes.