Skip to main content
K
Rank 1
katiep
Rank 1
September 2, 2020
Solved

What is the best way to contact OVO customer service / support team?

  • September 2, 2020
  • 95 replies
  • 27763 views

I would like this issue to be addressed by a moderator.

I have spent over two hours on two separate calls, trying to get through regarding a faulty gas meter and despite online contact and calls, I haven’t been called back or emailed back.

The property in question houses vulnerable adults and a gas meter is not operational. How do you manage to get the help that you need? 

Best answer by Jequinlan

Updated on 20/04/26 by Ben_OVO
 

Our Support team’s webchat opening hours are:

  • 8am - 6pm Monday to Friday 

  • 9am - 2pm on Saturdays

You can see all open contact channels via our Help Centre, or on the topic below:

 

 

 

Further Weekend Hours

 

If you need to contact the team on a Sunday, our Social team is able to support you. Send us a message on Facebook, X or Instagram. This team is also able to schedule an emergency meter appointment if needed. More info on what to do in an emergency here. 

 

 

OVO Pay As You Go

 

Part of OVO PAYG, you can chat with OVO here. Just click the green chat icon at the bottom right of your screen. Or call them on 0330 175 9669 – they’ll be happy to help.
 

 

You can also use the British sign language service to get in touch.

 

 

Collections

 

Collections can be contacted by web chat from 8am-6pm Monday to Friday and 8am-2pm Saturday, and by phone (0800 0699 9831) from 9am-5pm Monday to Friday . Start a webchat conversations or or call with our Collections team here. Also you can see our page on payment support here.

 


What can I do myself Online or on the App?


There’s also plenty that you can now do yourself on your online account. Find out more on our Online Account Tutorial Collection:

 

 

95 replies

Show previous replies
Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
February 27, 2024

Hey @chaleguy7,

 

I’m sorry for the issues you’re having,

 

I’m not sure what contact channel you tried previously  but the following should be helpful:

 

Our Support team’s web messaging and WhatsApp opening hours are:

  • 8am - 6pm Monday to Friday 

  • 9am - 2pm on Saturdays
     

You can see all open contact channels via our Help Centre. 

Renewable Energy? Big Fan.
    J
    Newcomer
    june brennan
    Newcomer
    March 6, 2024

    Thanks for your comments, however, its relevant to me, as he said on inspection there was a gas leak, and showed me the monitor of what is was and what it should be, once again, however, OVO said that the fitter hadnt written any comments re a gas leak...so, I have now asked for a subject access request

    J
    Newcomer
    Jessabby
    Newcomer
    November 14, 2024

    What a disgrace this company is!!

    Actually on phone to OVO now...35 minutes I've been put on hold now!!!

    Gave a brief description of what my call is about and get told can I place you on hold for 2 or 3 minutes....

    Do I put phone down and try later or just see how long before anyone actually remembers I am still here!! 

     

     

    J
    Newcomer
    Jessabby
    Newcomer
    November 14, 2024

    48 minutes…

    Does anyone know if it's a free phone call..

     

    J
    Newcomer
    joanx
    Newcomer
    November 14, 2024

    I have spent many an (un)happy hour on hold with Ovo, and it’s never cost me anything but my will to live.

    But just in case, what number did you call?

    J
    Newcomer
    Jessabby
    Newcomer
    November 14, 2024

    1 hour on hold!! 

    I give up..I only want a bloody statement..can't get online to view account because it's taking longer to change over for certain customers???

    Statements been put on hold???

    Time to look for a new supplier!! 

    J
    Newcomer
    Jessabby
    Newcomer
    November 14, 2024

    I have spent many an (un)happy hour on hold with Ovo, and it’s never cost me anything but my will to live.

    But just in case, what number did you call?

    0330.

    I don't know if to just put phone down and try again..

    L
    Rank 5
    Lucky2
    Rank 5
    November 14, 2024

    ​@Jessabby just for future information is there a free number? If so can you let me know please.

    J
    Newcomer
    Jessabby
    Newcomer
    November 14, 2024

    ​@Jessabby just for future information is there a free number? If so can you let me know please.

    Yes of course…

     

    J
    Newcomer
    joanx
    Newcomer
    November 14, 2024

    I have spent many an (un)happy hour on hold with Ovo, and it’s never cost me anything but my will to live.

    But just in case, what number did you call?

    0330.

    I don't know if to just put phone down and try again..

    That’s typically a London based VOIP number. But it’s charged the same as 020 and 010, so if they are free on your plan/included minutes then you should be fine.

    Edit to add: fine on the being charged per minute aspect, I mean. As for the call, I would hang up. Sometimes calls get lost in the system, that might have happened here. Hopefully if you call back, a different person will answer.

    Show more replies
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd