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Rank 1
January 10, 2024
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THTC meter - Removal Request

  • January 10, 2024
  • 240 replies
  • 7845 views

Hi folks,

 

I am trying to have a redundant THTC meter removed from my house and OVO seem to be refusing to do this. Can anyone help explain what I should do? Some background info below:

 

We moved to a property in March last year in the west of Scotland. The property has two meters with a THTC setup running storage heaters. We are getting the storage heaters removed in February and an air source heat pump installed. 

 

Once this work has been carried out there will be nothing running from the RadioTelemeter (THTC) meter.

 

I have contacted OVO by phone yesterday to request that this meter be removed once it is no longer in use. The person I spoke with said that OVO would not do this because doing so would stop the other (ordinary) meter working. They weren’t able to explain why this would be the case. After some time on the phone I was told that if I emailed OVO with evidence that the THTC meter would not powering anything then they could arrange for it to be removed. This seemed like a positive outcome although it was not clear why we were initially told in the call that removal wasn’t possible.

 

I sent an email last night attaching the quotes from our electrician and heating engineer for removal of storage heaters and replacement with heat pump etc. I got a positive response this morning:

I am Stephen from account management at OVO energy after reading your email we can go ahead and do that for you but i am going to give you extra information so to proceed with this job there is a charge due to the nature of it I would like to clarify that your okay with that and if you are i can go ahead and get you a price and and book the job for you.

 

Again this seemed positive and I asked Stephen to go ahead and give us a cost. I then had response email from Nahim:

Apologies for the confusion form what Stephan said but as of right now, appointments for removing THTC meters aren't available. We appreciate you gave us confirmation the property's heating system is no longer dependant.

However we are working on a new meter type that'll basically replace the current two meters and you'll get one meter. The meter will reveal at Spring and you'll get an email when your free meter upgrade is ready

 

As far as I understand it the ‘new meter type’ mentioned has been in development for years and has been repeatedly delayed. I have little to no confidence that it will arrive in spring as promised above. It isn’t clear why we should be expected to wait for this.

 

Ontop of that our experience from speaking to neighbours and friends locally is that smart meters are useless in this (rural) area since they are not able to connect to a radio mast for communication. Any smart meters fitted simply operate as ‘dumb’ meters in this area.

 

Can anyone give us some hope that it is possible to get the redundant THTC meter removed as we have requested? Is there any technical reason why this wouldn’t be possible?

 

Failing that at least any good reason why we should have to wait for the new meter to be developed and rolled out? It seems in this instance that whilst waiting we’d have headaches if we wanted to switch supplier etc because we’d have a strange setup with a redundant meter and two MPAN numbers associated with the property. This could go on indefinitely since the new meters are not yet launched.

 

Below is a photograph of our current setup incase this is useful:

 

 

We’d really appreciate any help on this!

 

Thanks

 

 

 

Best answer by Nukecad

They may well ask for consumer feedback later; once those initial proposals have been refined by industry discussions.

However at the moment that isn’t what they want or need.

So it’s best not to clog up their email with unwanted stuff that just takes up their time to deal with.
(There’s a word we all use for unwanted emails - spam).

Wait and see if they do ask for consumer feedback/opinion, but TBH there may not be time.
The clock is counting down and contingency plans need to be in place for when it reaches zero in June.

240 replies

Blastoise186
Super User
Super User
May 30, 2024

Unfortunately, it’s beyond OVO’s control - it’s an unfortunate design decision made 30+ years ago by engineers of the day and it’s one OVO - and the industry as a whole - is currently stuck with.

Until such time that the transmission and distribution networks get those much needed upgrades, THTC is here to stay - Smart Meters or otherwise - and I can’t guarantee you’ll ever get off of it.

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Newcomer
May 30, 2024

What is the "unfortunate design decision made 30+ years ago" that might mean we may never be able to get of THYC?

Rank 4
May 30, 2024

Why do the transmission and distribution networks need to be upgraded to give us the same electricity that we are using at the moment? 

Blastoise186
Super User
Super User
May 30, 2024

Because at the time THTC was developed, the networks and infrastructure simply didn’t have the capacity required to support the huge demand for electricity required by all the various heating appliances that consumers were trying to use - a problem that still somewhat exists to this day.

It was a “Quick Fix” solution to avoid having to spend several million pounds on infrastructure upgrades at the time. It just… Kinda stuck around for probably a lot longer than what may (or may not) have been originally intended.

Even now, capacity up in Scotland - especially the rural areas where THTC is common - just isn’t up to scratch with how things are basically everywhere else. Unless you’re on the Orkney Islands of course, where they’ve actually got too much super eco juice and not enough ways to get rid of it by sending it to the mainland. The 40MW interconnector cables between the Orkney Islands and the mainland just simply isn’t anywhere near enough to send all that extra power through - it’d need to be upgraded to 100MW+ (anyone got £250 Million spare?) and have an absolute ton more generation sources in order to power pretty much all the Scottish Highlands. Only then could you get super green eco juice to replace THTC with… But there’s a problem with that too.

Tom Scott explains it better than me though, so I’ll let him do the rest.

https://www.youtube.com/watch?v=8UmsfXWzvEA

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Rank 2
May 31, 2024

Then why do so many people who live around me have smart meters and access to great tariffs through other providers while I am stuck with OVO and a crappy rate in a THTC meter?

Blastoise186
Super User
Super User
May 31, 2024

Because they might not have had THTC? I’m not a crystal ball and cannot predict the actions of others. Nor do I have X-Ray Vision giving me the ability to see what others have done.

OVO is not the only supplier offering THTC by the way. There just aren’t many that do.

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Rank 2
May 31, 2024

Then it is clearly not an issue with the transmission and distribution infrastructure as you previously suggested. The issue is with the meters which is entirely OVOs responsibility.

Blastoise186
Super User
Super User
May 31, 2024

We’ve said this before, but you should do your own, proper solid research before pointing the Finger of Blame aimlessly. It’s taken me over four years to learn what I know - and that’s four years of pretty deep research. And all of that research has been done whilst simultaneously researching other stuff, doing other volunteer roles and earning a living - I don’t get paid to do what I do here on the Forum.

The ultimate issue IS with the transmission and distribution infrastructure - there just wasn’t enough of it when THTC was created and arguably still isn’t enough now. That matter is well beyond OVO’s control. The Orkney Islands has enough eco juice capacity to potentially solve 99% of this issue, but alas the existing 40MW Interconnector is not enough to get all that juice back to the mainland. If it was upgraded, THTC could well be made a thing of the past. The absolutely bonkers amount of potential generation capacity up there could easily power an absolute ton of stuff...

Those who don’t have Storage Heaters or Immersion Heaters DO NOT have to be on THTC - but it’s also possible they’re on some other complex tariff. Without seeing all their setups, it’s impossible to comment and I cannot speculate as to what they have - nor can anyone.

There’s also the Load Managed Areas too, where THTC is far more heavily enforced…

As for the meters? It’s 100% true that OVO never had anything to do with the creation of the existing THTC Meters. That fell mostly to a company called Horstmann who are now known as Secure (the same one that does Secure branded Smart Meters) and also to the engineers of the day which would have been long before OVO was founded. Likewise, OVO cannot build the replacement Smart Meters on its own - it must rely on the authorised manufacturers to do that task. The only part OVO is responsible for in this specific context, is hooking them up to its systems and I know that this has been a huge project that’s been cooking for several years - OVO has shown me that progress directly but has asked me to keep it confidential at this time. Once the new setups go public, I’ll be able to talk about them more openly, but not before.

I stand by my word. As much as I too WANT to see THTC be totally banished, I unfortunately cannot foresee it happening anytime soon. I cannot guarantee that anyone in particular will be able to get off of THTC, neither can I make any promises about what tariff you can switch to. That is well beyond my power.

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Newcomer
June 20, 2024

But…

I have asked OVO to come off THTC. I don’t want overnight storage heaters or any of the other “benefits” of THTC.

I want the THTC meter taken out and a standard Smart Meter put in.  It’s that simple. I am not in a Load Managed Area.

Why is this a problem? Why are OVO telling me this is not possible?

The implication of above is that the electricity I already consume via a THTC meter cannot be supplied if I change to a smart meter????

That’s absurd.
 

Newcomer
June 20, 2024

Hi @monster9

 

We have a team working on this, but they don’t have a resolution yet. Once a solution has been agreed you will be contacted directly to arrange an upgrade to your meter. The team knows all the affected members' accounts and will contact you as soon as it’s possible. 

 

The current OFGEM advice is “Your electricity supplier will contact you to arrange an upgrade to your meter and replace it with a smart meter. We expect them to manage this process before 30 June 2025” There is still plenty of time available before the shutdown, so the only advice we can offer is to sit tight while the team works on a fix.

 

I’m sorry we don’t have anything further to share at this stage, but keep an eye out for updates to the forum. As soon as we know more, we will update any threads related to this with our most up-to-date information. 

 

To answer your question about going to the Ombudsman, I’m unsure whether they are currently taking cases relating to this. It’s been a widely publicised date for the RTS shut off, affecting all suppliers. OFGEM is presently monitoring this, and they know that it’s more of a widespread issue than a specific issue regarding any select few customers. You are welcome to reach out to them and ask for their position on how they’re handling cases. 

 

 

So, your up-to-date advice is “wait”