THTC meter - Removal Request

Then perhaps you should try designing, implementing, deploying and managing infrastructure yourself perhaps? Because if you did - and I definitely do that for IT Infrastructure as part of my job - you’d understand this stuff isn’t a Dump N’ Go solution.

I know from my own experience that they’ve been busy with this since before October 2022.

Hardly “Dump ‘N Go”, I’m sure you’ll agree.

If you need to see just how many people are pulling their hair out re. THTC/Smart Meters, try this for some light reading…

https://www.facebook.com/groups/819324289910472

You are not alone.
Far from it.

Or no reading at all. I ain’t signing up to something that’ll let Mark Zuckerberg slurp my data just to read complaints about one specific meter type.

Hi Blastie!

Any update of the mother of all announcements? Expect not.

Curiously, I just came across this on another forum page from a year ago… from you!!!

1 year ago

Ok, I’m back. Sorry for the wait!

There is good news. I met up with one of OVO’s internal smart meter experts a few months ago and we had a long discussion about this topic. I just needed to check some public resources to see if anything new was out there in the internet.

OVO is developing a solution that’ll enable you to migrate a THTC setup to Smart Meters. That is something I can 100% confirm because I’ve seen the evidence of it myself. You’ll lose the complicated mess of wiring between several meters and go onto a single Smart Meter once the upgrade is done.

The only snag is that it’s not ready to deploy yet as things are still being worked out. But it is officially Coming Soon! Once you’ve been upgraded, you’ll be free to stick with SSE/OVO or move away if you wish, it’d be totally up to you. I wouldn’t recommend switching supplier at this time though, just to make the migration off of your current setup easier.

Once a solution is available, we’ll no doubt see something posted to the OVO Forum announcing it. Watch this space!

😂

I don’t see you offering a solution here. Perhaps rather than trying to fight me, you could come up with something a little more… Helpful… Perhaps?

Sadly, I am not in a position to solve OVO’s issues for you.

I appreciate this is a frustrating experience @monster9 and there is nothing more that we’d like to do, than to give an immediate, all queries answered, post up about this. 

However, we’ve been working closely with @Blastoise186 and our internal teams to get something put together as soon as possible. He is right when he says we’re very close in getting something uploaded soon, but we’re making sure all the I’s are dotted and t’s crossed. The last thing we want to do is upload something that’s wrong and that effectively worsens a customers experience. 

I’d just ask if we could refrain from being combative with our super users, who are doing nothing more than trying to help where they’re physically able to, this will make this process much easier and smoother for all involved. Please make sure you’re following the Forum House Rules.

As I say, I sympathise with you and understand you’re frustrated and want answers, as I imagine many users do too, but please understand we’re doing all we can to get something issued asap. 

If you have any questions or want to discuss any of this offline, please don’t hesitate to send me a private message. Always happy to chat and support where I can.

• Bradley_OVO

Apologies for my earlier frustrations, but you must understand the enormous disappointment we THTC customers experience when we hear, for the umpteenth time, that it's "coming soon".

I first heard it 2 years ago, one of your volunteers stated it a year ago and again a few weeks ago.

Sadly, "Coming soon" carries no weight any more. I’m sure you understand why.

Only recently, when pressed, did a webchat agent tell me that "soon" was being targeted for "end of 2025".

Also, personally, I have been trying for 2 years to get any kind of meaningful response to having THTC removed in its entirety from my home. For the most part, I get the standard response that "the meter isn't ready yet" which demonstrates a total lack of OVO support staff to understand my request for THTC removal, not replacement. I have made formal complaint, which has gone unanswered for several months. Why?

And I'm not alone - the Facebook forum I referenced earlier is awash with people all telling similar stories of repeated frustration and disappointment.

Today, I tried once again check progress on my case, only to be referred to an OVO team I have already spoken to who couldn't help.

In the meantime, all us THTC customers are locked into tariffs we don't want and are paying over the odds for our electricity. We are unable to take advantage of offers in the marketplace, which could reduce our bills significantly. For some, these bills are crippling.

And no other provider will take us on.

And we're told it's "Jam tomorrow".

I will wait, of course. I have no other option.

Hey @monster9,

I’m really sorry, I understand how frustrating this must be for you.

The latest advice is very positive:

After a very successful pilot, from the 17th June 2024 we will begin writing to our Economy 10 RTS customers to invite them to call us to arrange for their meter exchange. 

We are continuing to work at pace to enable the same solution for the majority of our other RTS customers and our aim is to begin writing to these customers in Aug 2024. 

If you aren’t contacted in August please reach out to our forum team & we’ll ask about this internally for you.