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Rolon11
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August 21, 2023
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Are these OVO text messages and calls genuine?

  • August 21, 2023
  • 26 replies
  • 32311 views

Hi there, I am getting regular txt messaging and even CALLS on my mobile number from “OVO” THEY SAY THERE ARE regarding my final bill, is this real Ovo ? if not how do they have my number, my name and knows that I just recently closed the account ?

Best answer by Blastoise186

Updated on 28/07/26 by Ben_OVO

Firstly, this is NOT a scam. it’s legitimate and you need to call OVO’s Collections Team on 0800 069 9831 to resolve this.

 

I’m one of the forum volunteers here, dealing with security related matters is one of my specialities. Just so you’re aware, I don’t work for or act on OVO’s behalf.

 

Those messages were sent using Application 2 Person (A2P) SMS functionality. In order to claim to be “OVO” for that purpose at all, you must prove you really are “OVO”. The fact you’re getting such messages and calls is expected if there’s a debt to pay off - it’s part of the collections procedure. Once the debt is resolved, all of that gets terminated.

 

Secondly, the links are to a domain under OVO’s control. A subdomain in fact, that only someone with control over the OVO Energy domain nameservers could add - and I’m pretty certain that hardly anyone at OVO can do that.

 

You need to resolve this with OVO, probably best to do so sooner rather than later.

 

For security reasons, this comment is an automatic best answer at this time.

 

Our Collections team are available to contact between 9am - 5pm, Monday to Friday. You can find further details here.

26 replies

Blastoise186
Super User
Blastoise186Super UserSolved
Super User
August 21, 2023

Updated on 28/07/26 by Ben_OVO

Firstly, this is NOT a scam. it’s legitimate and you need to call OVO’s Collections Team on 0800 069 9831 to resolve this.

 

I’m one of the forum volunteers here, dealing with security related matters is one of my specialities. Just so you’re aware, I don’t work for or act on OVO’s behalf.

 

Those messages were sent using Application 2 Person (A2P) SMS functionality. In order to claim to be “OVO” for that purpose at all, you must prove you really are “OVO”. The fact you’re getting such messages and calls is expected if there’s a debt to pay off - it’s part of the collections procedure. Once the debt is resolved, all of that gets terminated.

 

Secondly, the links are to a domain under OVO’s control. A subdomain in fact, that only someone with control over the OVO Energy domain nameservers could add - and I’m pretty certain that hardly anyone at OVO can do that.

 

You need to resolve this with OVO, probably best to do so sooner rather than later.

 

For security reasons, this comment is an automatic best answer at this time.

 

Our Collections team are available to contact between 9am - 5pm, Monday to Friday. You can find further details here.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
R
Rank 2
Rolon11Author
Rank 2
August 21, 2023

I was chatting with OVO on Friday and they confirm my account was closed with NO DEBIT £0.00 balance. some time ago. And these messages are still coming.

Blastoise186
Super User
Blastoise186Super User
Super User
August 21, 2023

In that case, call 0800 069 9831 to resolve this one. They'll fix it

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Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
August 21, 2023

Hey @Rolon11,

 

Any update on this?

Renewable Energy? Big Fan.
R
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Rolon11Author
Rank 2
August 21, 2023

I rcvd a call from “OVO” AGAIN THIS MORNING telling me that my account is in arrears £XX while I confirmed with them on chat an hour earlier that all is cleared ! SO CONFUSED!

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    August 21, 2023

    As mentioned, this feels like something the Collections Team need to dig into. If you call 0800 069 9831, they can investigate.

    If they’re satisfied you owe nothing at all for any account, they’ll terminate any further debt collection related actions.

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      Jeffus
      Rank 20
      Jeffus
      Rank 20
      August 21, 2023

      Hi @Rolon11 

      You could give ovo  a link to this thread in case it helps. Then they can clearly see the messages you are getting. It is strange the ovo staff can't see the arrears when you contact them. It is unusual but not unknown for final bills to be reissued months later, there are examples like this on the forum, so it would be worth asking about this. I would ask ovo to email you a copy of the current final bill if I were you. 

      Here is a link to this thread. 

      https://forum.ovoenergy.com/my-account-140/ovo-scam-txt-messages-and-calls-15749

      1. When did you close your account?

      2. How have ovo contacted you about the "arrears"

      - text

      - email

      - phone call

      3. Can you still log onto your old account? 

      Firedog
      Super User
      FiredogSuper User
      Super User
      August 21, 2023

      @Emmanuelle_OVO  I see three different telephone numbers for OVO in Rolon’s screenshots. They are all free-to-call numbers, I think, as opposed to the ‘normal’ one which costs people like me 65p a minute to sit and wait on (which is one reason why I’ve never tried it). 

      Are these for three different departments? Which ones, if so? If I call the wrong one, will whoever answers be able to divert my call to the right one? 

      08004084724
      08000699831
      08000472862

       

      Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
        Jeffus
        Rank 20
        Jeffus
        Rank 20
        August 21, 2023

        @Emmanuelle_OVO  I see three different telephone numbers for OVO in Rolon’s screenshots. They are all free-to-call numbers, I think, as opposed to the ‘normal’ one which costs people like me 65p a minute to sit and wait on (which is one reason why I’ve never tried it). 

        Are these for three different departments? Which ones, if so? If I call the wrong one, will whoever answers be able to divert my call to the right one? 

        08004084724
        08000699831
        08000472862

         

        Good spot @Firedog 

        The normal collections number the moderators regularly quote is this one. 

        08000699831

        This is also the one I regularly post

        It is also on the ovo website although not on the standard contact us page. 

        https://www.ovoenergy.com/payment-support

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        August 21, 2023

        If you’re being charged 65p a minute to call an 03 number, you’re being scammed by your telephone provider. In fact, 65p on a BT Payphone would get you at least an HOUR of calltime for 03 numbers!

        I’ve spoken to the Collections Team about these numbers. They do (naturally) recognise the 0800 069 9831 number, but not the others. They want you to get in touch directly on 0800 069 9831 and they’ll dig deeper.

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        Terms & ConditionsAccessibility statement

        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd