Hi there, I am getting regular txt messaging and even CALLS on my mobile number from “OVO” THEY SAY THERE ARE regarding my final bill, is this real Ovo ? if not how do they have my number, my name and knows that I just recently closed the account ?
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Hey
Sorry for the issues you’re having,
The number I have for the collections team is 0800 069 9831. I’d advise contacting the Collections Team directly about the alleged arrears, instead of waiting for them to call you. As the other numbers listed I don’t recognise.
I’m going to ask about these numbers internally as I know we’ve changed the collections process slightly, i’ll report back to this topic.
Did you get anything you can share about any changes?
Also why ovo are using multiple collection numbers that are not published on their main website?
It doesn't feel like the right thing to be doing.
A simple google search of these alternative numbers suggests they are scam even though they are not. Many customers may try this sort of search first, including me.
Should these numbers be on the ovo website?
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