New account website in beta

Billing details

  
This title doesn’t seem to appear at the new site, but the layout of the billing details for the current and previous periods look to be identical. It’s just the URLs that have changed:

• myaccount.ovoenergy.com/bills/charges/2026-07-01
• myaccount.ovoenergy.com/bills/charges/current-billing-period

compared with

• account.ovoenergy.com/billing-details/79
• account.ovoenergy.com/billing-details

79 is simply a serial number: July was the 79th billing period since my account migrated to the Orion system. I wonder if this heralds a change in billing periods, all to the calendar month.

Pain points:

1. Refer to my earlier comments about precision and presentation of numerical data. All the monetary values on the page are in £, with the exception of the unit rates which have a ‘p’ appended to signify pence. The page would be so much easier to scan if all those £ signs were taken away; if necessary, a note near the top could explain that sums are given in £.
     
   Just for fun, here’s a Charges breakdown with tabular numerals and far fewer £ signs:
     

   

   
     
2. Balance charges [sic]
   I hope this is just a typo for Balance changes.
     
   We got rid of In and Out to distinguish between credits and charges some time ago. Now they’re back. I don’t think many customers would be misled by plus and minus signs - the balance goes up with a plus and down with a minus. 
   It’s good to see that we’re not likely to see the ‘balance + – charges’ silliness like we had to contend with when coloured boxes showed the four elements of the balance calculation.
     
3. [Missing] Meter readings
   The Charges  breakdown card shows the usage figures from which the costs figures are derived. We’ve always been able to coordinate usage with the underlying readings, but they’re not there now. We have to toggle backwards and forwards between this page and the Meter readings page to check.
   
   I hope this is another feature that’s not quite ready yet. More sinisterly, this could presage the introduction of smart time-of-use tariffs which don’t depend on readings. 
     
4. Daily consumption charges
   This long table reproduces the Month tab of the Usage pages, but with yet another variation in precision. It seems bizarre to take a figure with three decimals, round it  to two and then present it with 0 as the third decimal. I’d suggest that it’s just not necessary on this page, but a note could direct customers to the Month usage page instead once its presentation has been sorted out. 
     
   This table is missing the reverse order functionality present on the Usage pages. 
    
5. Download link
   I see a button labelled Download PDF summary when the ‘bill’ is available. For me, ‘summary’ is a misnomer - this is simply the monthly Statement of Account. I’d suggest renaming ‘summary’ as ‘statement’, if ‘bill’ isn’t good enough.