This is a thread @Pilgrim2 , where you’ve started a question and several replies follow - including from yourself. 
 

If you start a new question separately, it pops up a completely different ‘list’ of answers. 
 

Not being disrespectful but the only other thing I’ll mention is that you won’t get a different answer, just by asking the same thing again. The billing system OVO use is how it is. 
 

By the way, I use thread and as far as I can see, I’m older than you

The terms “topic” and “thread” are identical for the purpose of a forum like this one - it’s purely down to whichever term the forum software uses in 99% of cases. You are currently in a Thread/Topic as you’re reading this, assuming you’re not reading it from the email you received when I posted this comment.

Normally, we do ask that each question goes into a unique thread, you are right in that respect. However, in cases where one user is posting a lot of threads about the same question, we might ask that the user limits themselves to one thread purely to keep things more organised and avoid flooding the feeds we rely on. By posting tons of threads, it floods the Recently Active Feed that several of us use and spews the conversation all over the place, which isn’t ideal.

Well BP lightening iv never used a forum before as I never had to (Facebook ) is my limit I’m afraid particularly when it comes to a energy company and if your over 66 years then you’re older than me 

ill read over the comments and see if I can make sense of it 

maybe OVO energy is what it is but until I find out how it works I won’t know 

@Pilgrim2

The point that @Blastoise186 and @BPLightlog are trying to make is that you are asking lots of related and overlapping questions.; so it is easier to get a handle on the issues if they are all together in one place,, rather than having disjointed bits of the same story scattered all over the place.

Remember that the people trying to help you are volunteers who help out when they can and they might not have seen all your other posts and therefore don’t necessarily get the full picture if you don’t keep it all together. 

No one is having a go at you - they just want you to help them help you.

That’s fine but but I assumed that putting all questions under topics was the place for folks to follow one after the other so now I don’t know what the you’re looking for 

I’ll  read over the comments made but it’s a bit of a mystery I’m afraid if there under Topics how can they be difficult to follow as there one after the other 

I gave up FB as a lost cause some time ago but I’m glad you’re giving the forum a go. There’s lot of helpful people here

Yes, I’m older than you

I would agree that their ‘live billing’ is more complicated than it needs to be but it just tries to show you daily, how your bill is progressing .. not asking for immediate payment, just giving you a clue. 

Of course you could just ignore the live billing altogether and just check the bill each month ?

Hello.  Wondering why my home page shows a balance of £112 in debit.  I pay my bill every month (even though I am never told that there’s a bill waiting) and it’s usually around £40-£50.  Given that I pay the amount on the bill, why would I be £112 in debit?  Can anyone explain the logic here?  Thank you

Hey @kimf,

Welcome to the OVO Online Community,

It may be that you’re paying the consumption charges on the bill but not the ‘balance carried forwards’. 

OVO also has a live billing system so you will see your account balance change in between billing cycles if we receive a meter reading. 

These topic’s might be helpful to you:

Does anyone know why my current billing period just ended ie 9 th October-8 th November has details of the previous billing period ie, 9 th September- 9 th October. The details of current billing period was displayed correctly yesterday the last billing day where I actually paid the bill after submitting actual meter readings 

Why if you give accurate readings on the last billing day does it also display the actual and then an estimated as well giving a different bill from what you expected. I’d expect an energy used on the following end billing date would be taken care off when you put in actual readings in the next billing period either at the beginning of that billing period or the end   How can you have estimates displayed when to provide actual readings 

Please avoid posting multiple threads about the same question. Your threads will be merged shortly.

Hey @Pilgrim2,

It might be that you’ve had a re-bill on the account.

Sometimes if there’s a re-bill on an old period. The next statement will show the previous months re-bill. 

Best way to find out for certain is to contact the support team 

That is unusual @Pilgrim2!

I’d suggest getting a smart meter installed so you avoid estimated bills.

Hi @Pilgrim2 we regularly see this reported on the forum.

Your best bet is to put in a reading in the morning of the 9th.

If you put in a reading on the 8th it appears the system still creates an estimate for the period up till midnight.

Try that next month and see what happens and post what you see.

Of course getting a smart meter if you can  will mean you don't need to enter readings

Hi @Pilgrim2,

There’s been a flurry of topics from you recently about the same sort of thing.

I’ve moved them all over to this one topic so everything is in one place. I’d recommend you post comments on this topic instead of creating a new topic, if it’s a similar billing question. 

Explanation required 

this situation with threads where you put your questions under the one topic. As my questions is regarding billing I use the topic ‘ Account’.  under  (Title of topic). However when asking another question about  billing  the forum doesn’t allow me to  duplicate the word  ‘Account’ therefore I have to use different
word under  (Title of topic ) so how you can merge all your questions in one place for the forum   Obviously there’s still something I’m not getting the hang of  relating to questions requiring similar topics that require answers 

Hey @Pilgrim2,

Instead of starting a new topic, you can post in this one, if it’s related to a billing query you have 

Us moderators have merged the topics into this thread, it’s not something community members can do themselves. 

When you state Post in this One. Do you mean post under ‘Live Billing Meter Readings My Account On Line’ ie A Thread  This forum might be easy but unfortunately I can’t get the grip of what you Moderator mean I find a vagueness regarding linking topics and threads despite the amount of questions asked so far   Certainly my questions will be about billing and account as an ordinary OVO customer. Maybe I’ll eventually get what the moderators are conveying Even reading on line hasn’t helped so far I live in hope 

No, right here @Pilgrim2 where you’ve typed this reply 

So Bp Lightlog if I understand you correctly this reply/question should display to you to follow on from previous questions asked 

No @Pilgrim2 , it starts a whole new post/thread/topic separate to the others. 
 

What everyone is asking is that you continue in the ‘old’ post where everything is together .. 

Here 

Post as a reply underneath this

So if my last post was One Hour ago today  if I ask another question in couple of days I would log in then go to the last post which by this time is Two days old  and type In reply box from there ??? 

Yes .. even though it was created earlier, any new reply takes it to the top of the list and we can easily see and associate with your earlier points