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oznur
Rank 1
Oct 28, 2026 2:40 PM UTC

I want to learn my account number

I recently moved into a new flat where OVO already supplies the electricity. I completed the online moving-in process and subsequently received an email asking me to finish setting up my online account.

However, the registration page asks for an OVO account number, which I have not received. I have tried calling customer services but was unable to get through.

Could you please confirm whether my electricity account has been created in my name and provide my account number, or help me complete the setup?

2 replies

Nukecad
Super User
NukecadSuper User
Super User
Oct 28, 2026 6:41 PM UTC

That is a job where you will need to contact Customer Support.

What was the issue with calling them? (You can sometimes be in a long queue).

They can also be contacted by Webchat and social media if that’s better for you than phoning:

 

 

Out of beer error >>>> Recovering memory.
Abby_OVO
Community Manager
Abby_OVO
Community Manager
Oct 29, 2026 9:47 AM UTC

Hey ​@oznur 

 

Nukecad has already left some helpful information here, I hope you’ve found it helpful. 

 

If you’ve recently moved in to a house we supply, or joined us via a switch, you should’ve received a welcome email outlining your full account details (including account number) within an hour of signing up. You should be able to find the account number at the top of this email.

 

 

If not, please do reach out to the Support Team as Nukecad mentioned who’ll be able to provide this to you.

 

 

Do let us know how you get on.

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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd