I've got no power supply, national grid confirm it's not a power cut and nothing odd on fuse box - How can I get help from OVO on the weekend?

Sorry to hear about this, @virendra1234. it’s all a bit of guesswork here as we can’t access your account to see what’s going on. But it sounds like that Secure Liberty 100 smart meter is in a prepayment setting @virendra1234. If you’ve been sent a top up card from Boost, you’re likely on supply with them and the meter needs topping up. All that said, usually a smart meter will have a ‘non disconnecting setting’ over the weekend, overnight, whenever Boost can’t take your call. 

If you haven’t called Boost already, please do this when you can: 0330 102 7517

Let us know the latest when you get a chance

If i have topup meter then why i got a monthly bill from ovo energy £326.63 from 15 feb to 14 march ?

can you please explain?

Hi @virendra1234 I’m sorry that I wasn’t more clear in my message. 

It looks like the smart meter is in a prepayment setting. That might not be the correct setting for you, if you’re an OVO pay monthly customer. Whoever is your actual supplier will be able to fix this, if that’s currently Boost (which it sounds like it is, with your meter saying ‘Vend’ and you getting a top up card from Boost Power), then they’d be best to flag this to. 

If you wanted a second opinion from someone able to look into this in more detail, drop our web chat team a message here.  

Power has gone out. It’s not the fuses or the local power supply as other flats have power. Meter won’t wake up when I press B. It’s a joke that you don’t have proper weekend support.

Came back on for about 10 seconds, went off again and is now fluctuating on and off.

Sorry to hear that, i don't work for OVO. 

Taken from another post

For electricity, the Distribution Network Operator in your region can be contacted directly when an energy supplier is closed, and the electricity meter is off supply due to fault. They should be able to replace that meter and get the property back on supply. This safeguard is in place as electricity is considered an essential service with medical equipment and even medicines in fridges requiring a continuous electricity supply. With that in mind, we always advise anyone in such a situation to register for the priority services register.

Hey @GWH84

Sorry to hear about the problem you’ve been having with the meter.

Is the problem still ongoing or has it been resolved now?

Settled down after a few hours.

Just FYI as it wouldn't have helped in this situation

You can sign up to your local network operator for alerts. This is mine for example

https://www.ukpowernetworks.co.uk/power-cut/text-updates?noAddressFound=true

You can find out who your operator is here

https://www.energynetworks.org/customers/find-my-network-operator

We’ve been without power for 24 hours now. It’s only our house that’s affected, and nothing has tripped on the fuse board. 
We had a new ‘smart meter’ fitted on 28th. The Ovo engineers told us that it wasn’t working properly, and promised to come back and fix it - but haven’t. This is the second outage since then. 
I spent all day yesterday either in a queue for the online emergency helpline, or holding on the telephone hotline, (nearly three hours), without getting through to anyone that could actually help. 

It’s driving us nuts. Son unable to do online homework yesterday, food in fridge and freezer will probably need chucking, not to mention the cold. 
This is immensely frustrating. I think we’re going to have to contact Ofgen because this is totally unacceptable.