I've got no power supply, national grid confirm it's not a power cut and nothing odd on fuse box - How can I get help from OVO on the weekend?

Now that could be useful information for many

I am ovo energy customer and we have electricity loss on our home. I try to contact with customer care, they are not responding because of weekend.

i have monthly bill wise system and also i called 105 for energy supply confirmation.

they said problem is on your meter.

what can i do in weekend.

Firstly, have you checked that it isn't a problem with your consumer unit? Are all the circuit breakers switched on, including the main one?

What is showing on the screen of your electricity meter? If you press one of the buttons on the meter does the display light up?

If you are able to post a picture of your meter that might help us.

Perhaps try 03301759669 if you’re off supply. It’s supposed to be available until 5pm

That's a prepayment meter, I think. It's asking for a top up code.

If you Google "Vend Code" you'll get information on how to top it up.

I called 105, they electric supply is on but there is a problem in meter.

But i got monthly bill also so what to do recharge on meter or paying a bill 

I got a bill from ovo energy and from boost i got top up code.

I've done a bit more research and found a previous thread about this.

If you are on a prepayment tariff you just need to add credit to the meter.

If you're on a credit tariff your meter shouldn't be asking for a vend code so something has gone wrong. I think the social media team from OVO are available at the weekend so try contacting them on Facebook or Twitter.