I've got no power supply, national grid confirm it's not a power cut and nothing odd on fuse box - How can I get help from OVO on the weekend?

Ah ok. If you’re quick, Live Chat is still open. OVO should be able to get someone out to resolve this for you today.

I don’t think they’re doing covid checks anymore. Even the place I live at has terminated all covid related measures because my landlord has decided that the risk is basically gone. It’s only really the NHS and a handful of other places still doing any measures at all at this point.

Been trying love chat for the last 40 minutes all I get is this message on various devices and browsers

I'm surprised there is no emergancy number I 100% expect np one is going to turn up like last night and then ill be without energy until minimum the 3rd just sucks man it's-6 right now 

I guess you’ll just have to 105 it then for now. Unfortunately, barely any supplier has emergency numbers that work on a weekend

I was supposed to have an engineer visit yesterday before 6.30 to replace my gas meter which, in the heating engineers report he condemned for corrosion.  I was advised to shut off supply and boiler until replaced. Well long story short I’m still waiting.  With no heating or hot water and I have my young kids this weekend.  How do I contact them on a weekend?

You can usually try on Facebook or Twitter from 9am - 5pm, Saturday and Sunday. This team are also able to schedule in an emergency meter appointment if needed.

If you send a DM with your personal details (address, dob, account number) you might be able to get in touch that way

If this was not serious it would be hilarious.......try Facebook or Twitter. That has got to be the best customer service system of any company on the planet......or not!!!!!!

We’re only suggesting that because OVO’s own Live Chat is open until 2pm on a Saturday but the user posted here after that time.

As forum volunteers we know OVO’s systems better than most customers do and this enables us to identify the right options dynamically. We only send people to OVO’s social media if we feel that’s the best option on a case-by-case basis.

It is of my reasonable opinion that the suggestion BPLightlog made of going to social media is appropriate in this instance because the user posted at around 2:30PM on a Saturday. I’d have done the same advice myself.

Sorry but if a company has to rely on volunteers to suggest solutions, then their customer service/maintenance system is sadly lacking. I can see on the forum that the help given by volunteers is more than welcome and appreciated but OVO should have a contact facility that covers all incidents.

I am in no way decrying BPLighting for their suggestion, just that OVO should be intervening with suggestions.

As regarding private/direct messaging my experience has been that following my PM their response was t ask for all my security details.  I did give them and waited days for a response. No response so I deleted my private information. Then a couple of days later another message saying because I had deleted my details to please enter them again. Without any knowledge of who was asking except Billie or Dave, I asked them to prove who they were. No response at all since then. This only goes to show that OVO are very weak at customer service.

However you see OVO customer support @JGANLEY you appear to miss the point of this forum .. ordinary people offering general/technical help to others. It is not meant to be a customer account intervention point. 

@stuartsim  @JGANLEY 

I noticed today that Octopus Energy have now opened up their website to allow new customers to transfer to that excellent and highly rated company !!!