How do I contact OVO Customer Services if I need some help?

Did you find OVO customer service rather useless. The electricity and gas section don’t communicate, they are distant geographically, have different emails and refuse to help if there is need to contact the other services. It is ridiculous!

Personally, I find that I get the best service using the Messenger facility on OVO’s Facebook Page. It is not instant but you will get an answer.

I have had 10 years exceptional service from OVO and there has never been any refusal to provide help. I’ve also had a lot of help from the amazing volunteers on this forum and, in return, I’ve been on here to help others. ​@Aja, perhaps ​you can really tell us why you are on here but I’m not expecting a reply.

Peter

Hello Peter,

Maybe you are a younger generation than me and have a relaxing job. It all makes a big difference how we cope with modern way of life. I am pleased your experience is good and I wish you a very happy future with OVO. I inherited the service from the Scottish electricity. How did you find OVO ten years ago?

I re-read this and am confused by your claim here. I have both my electricity and gas supplied by OVO and so, therefore, have ONE account not two. This means that you do not need to contact two places to get help.

Hi ​@Aja 

I'm pleased that you are a real person because we sometimes get bots on here posting vague negative comments for reasons that are beyond me. I'm an older generation person who is happy to post truthful comments (I'm not saying yours are not) but with all my calls to the help centre I've never had any communication issues and it doesn't matter where they are geographically located.

I've actually had very few issues with my supply but last year my mother-in-law passed away. In a couple of phone calls and some checks the account was passed to me. In time OVO reviewed and dropped the DD level because very little energy was being used in an empty flat. When the flat was sold the account was finalised and the outstanding credit applied to my account all with in the timescales that they said it would be done within.

If you think you have had bad service then this forum is monitored by the Customer Service manager who would most likely want to know what you thought went wrong.

As a forum we also try to assist people with issues, you don't even have to be a customer, because we have a diverse range of knowledge of the electricity supply industry.

Peter 

Hi Peter,

So pleased you had a good experience with the electricity section. Have you been offered anything from the gas “Home care” at any stage?

For me, I’ve actually found OVO to be pretty good overall. I’m electric-only but OVO’s model means the entire account runs as a single account regardless of what you have - there’s no separate teams or balances for electricity vs gas.

As for home care, can you tell me more about what you mean? I can use that to get the right info for you.

Hello, 

My experience is different. I was offered a free boiler service via OVO electricity customer. But a new account created with totally different emails for communication. My phone calls to electricity could not be passed to Homecare. My email to my electricity about no need for the boiler service was not communicated to them either. So many emails send at the same time about tickets to events, and you never can get them!

Hey ​@Aja,

Welcome to the community. 

It looks like there might be a little confusion in your post! I think you might be talking about boiler cover instead of your gas or electricity accounts. Does that sound right? Just so you know, boiler cover is handled by a different team than your energy accounts, so they have separate contact options. I’ll share a link below that has more information, which I hope will be helpful!

If you’re looking to discuss your boiler cover use the following link below:

Boiler and Heating cover

If you need to ask questions about your energy accounts then follow the link below:

I hope this helps!