How can I submit a Feed in Tariff or Smart Export Guarantee reading?

Hi @SRF,

I’m really sorry to hear about your experience with your FIT account.

I’m going to have our Forum Support team reach out to you so they can help you further with this.

Look out for a private message here soon: https://forum.ovoenergy.com/inbox/overview.

Thank you very much, I am 74 years of age and I am not really up to these constant battles. I felt drained after today’s experience.

After a long journey I have had an email which confirmed that the fit readings I submitted in March have been accepted.  This was after I was first told I had not got an account and then told I had not submitted initial readings when I opened my account. So after a process I started in summer last year I am looking forward to receiving money for electricity I have fed in from my  solar panels.

I am still at a loss as to why this is such a difficult process. I jumped through every hoop put in front of me and there were many.  I am waiting for my money and when, hopefully, it arrives I can put this whole sad affair behind me.  Thanks for the response I received from my initial post (which I can't find) Just getting something of my chest helps.

Hi @SRF 

Thanks for sharing this, I know you’ve had a tricky time with it all, so I’m glad to see you’ve finally made some kind of progress with the matter, I’m sure if there are any others in similar situations, it’ll be good for them to see they will have the same issue resolved.

Keep us updated with the rest of the process and that you get the money through. We’re really sorry again for the trouble you had trying to get this sorted out initially, but glad to see you’ll be able to put this all behind you soon. 

Link in email to submit Feed in tariff reading is not working

And there is no facility to submit readings via chat bot

Reply to email is not satisfactory. There needs to be another way to submit these readings!

Copy/paste the link manually - but get rid of the extra dot between readings and ovoenergy. That’ll fix this

It’s good advice for the computer literate, but for the likes of me, thick as a plank it doesn’t help. I have sent my readings and a photo of my meter to the fits team if my experience of SP, my previous supplier is repeated, I expect a long drawn out process.  This should be a simple process but somehow it never is.

Already tried that on my mobile. Didn't work. Will try on laptop later 👍