How can I submit a Feed in Tariff or Smart Export Guarantee reading?

trying to phone in reading again, after automatic preamble, when i press 1 for feed in tariff line just goes silent  no prggress!

Hi @felixovo 

I’m sorry to hear that. 

You should be able to speak to our Team by calling 0330 303 5063 and selecting ‘4’ when the IVR instructs you to do so. You can also get in touch with the right team via their contact email of either; fits@ovoenergy.com or seg@ovoenergy.com.

Check out more on this topic below:

Managed to supply Dec reading on that number at last. Now just waiting for September payment delayed from June when OVO took over from Sse

I have moved my solar panels to OVO. How do I submit readings?

Hey @SRF,

Brilliant news about your Solar Panels 🌞

You should be able to do this via the automated email you receive quarterly. If a link isn’t showing on the email we sent, or if you never got the email, our main Support team are able to add this to an internal form on your behalf, which will get sent to OVO’s FIT team. You can send over the reading (and a link to this topic if need be) via online chat. 

For the third quarter I haven’t received email requesting FIT reading and I haven’t yet received payment for reading submitted Dec4th. SSE were so good at this will OVO ever sort themselves out?? Attempts so far to contact by phone or chat or email unsuccessful, but will persevere!

Hi @felixovo 

I’m really sorry to hear this is ongoing for you.

I’ll have the Forum Support reach out to you to help get this resolved as I know you’ve been having difficulties for some time now. 

You should receive a private message here soon: https://forum.ovoenergy.com/inbox/overview

Well here we go, sadly predictable.  I moved my fit account from Scottish Power to OVO this was a slow frustrating experience.  Now my first quarterly reading is due to be submitted.  I didn’t get the promised reminder and link to submit them.  I used the fit team email address and submitted photographed readings.  I got the familiar response I have received many times, basically we are very busy and will get to you sometime never.  I am sick and fed up of being treated like a second class citizen despite doing his bit in reducing carbon emissions by having solar panels. I have had them for 8 years and have regularly had difficulty getting money for electricity I have supplied to the grid.  It culminated in my payments being stopped all together last year. This resulted in the ombudsman finding in my favour and me jumping ship. Unfortunately it seems I landed on the Titanic.  I am going to give them 7 days to respond positively then I will submit an official complaint at the first opportunity and after the necessary time has elapsed I am going to the ombudsman again.

Hi @SRF 

I’m sorry to hear about the issues you’ve been having with that, I do know it can be a tricky situation sometimes and you’ve not been alone in these same situations.

Hopefully the team do pick that up soon but you can also speak to our team by calling 0330 303 5063 and selecting ‘4’ when the IVR instructs you to do so. They’re able to take the reading and submit it for you too.

If you’re still having trouble, please let us know.

Well as predicted I am getting no where.  I contacted on the number you gave me. First of all I was told I didn’t have a fit account,  Then after 40 minutes my account was magically found.  I t was then my fault for not submitting a meter reading when the account was set up. When I quoted from an email received from Scottish Power that as soon as OVO let them have a meter reading my account would be closed and they would make a final payment.  I received this payment so they must have had it.  I wasn’t able to speak to a supervisor so I made an official complaint and I have been given a complaint number. I really am frustrated. I for see a long battle to get money owed to me.  Life is too short to have these battles