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Best answer by Tim_OVO

Updated on 20/04/26 by Ben_OVO

 

Sorry to hear that you’re having trouble submitting your latest export or generation readings in to the Feed-In Tariff (FiT) or Smart Export Guarantee (SEG) team.

 

If you’re only with OVO with your feed in tariff (FiT) arrangement, you won’t have access to the OVO online account portal. 

 

However you should be able to do this via the automated email you receive quarterly. If a link isn’t showing on the email we sent, or if you haven’t got the email, our main Support Team are able to add this to an internal form on your behalf, which will get sent to OVO’s FIT team.

 

 

How to get in touch with the FiT/SEG team

 

If you need to speak to our team about your Feed-in Tariff you can call 0330 102 7421 or email via fits@ovoenergy.com.

 

If you need to speak to us about your Smart Export Guarantee (SEG) you can call 0330 102 7421 or email via seg@ovoenergy.com.

 

 

Hope this helps! :slight_smile:

43 replies

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Blastoise186
Super User
Blastoise186Super User
Super User
June 1, 2024

Copy/paste the link manually - but get rid of the extra dot between readings and ovoenergy. That’ll fix this

It is easier on a computer, that much is true. Trying to pinch scroll through loooooooong links on your phone is painful.

Incorrect version is submit-export-readings..ovoenergy.com

Please correct it to submit-export-readings.ovoenergy.com and go from there - but do NOT modify any other part of the link!

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S
Newcomer
Shelagh McKay Jones
Newcomer
June 3, 2024

Deleting that extra dot worked on the laptop :-) 

    S
    Newcomer
    SRF
    Newcomer
    June 3, 2024

    I couldn’t get it to work on iPad, although it have now learned to copy and paste.  Good news is that OVO has acknowledged receipt of my readings so It’s hopefully just a matter of waiting for the payment now. I will use this method every time I submit FIt readings.

    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd