How can I submit a Feed in Tariff or Smart Export Guarantee reading?

Jeffus,

Thank you for that insight.

Notwithstanding official word from OVO’s online account product team that there’s not enough FiT/SEG Customers to justify building FiT/SEG Online Account functionality, it’s a pity Emily and the Team (assuming Emily isn’t the singular Team Member) didn’t have the functionality and foresight to send a copy of the FIT Team Process to all the FIT Generators - it would have saved a lot of time and unnecessary queries for everyone. However, I still am mystified that OVO would utilise Trustpilot to be an appropriate platform to announce Company Policy.

Meanwhile, I will “reach out”, or maybe just ask 😄, the Team at fits@ovoenergy.com to see what reason the Process can conjure up to explain my missing January Statement and my missing February payment.

Emily is an OVO staff member working on Trustpilot by the look of things, not a member of the FIT team. 

I have been trying for several days to submit my SEG reading after receiving the usual OVO request. On clicking on the submit reading space I am taken to a web page asking me to contact by email.

This I have done and receive an automatic reply about SEG and how to apply and how long it takes.

Now what can I do?

If needs be, you can do it by phone on 0330 303 5063.

If that were possible it would be marvellous and tantamount to a miracle - when you finally get through the 2 minutes of preamble, you are advised that the office is closed due to an emergency !
All I am trying to do is get my 

Outstanding “Summer period - Take/Process readings: June; Statements sent: End of July; Payments sent: End of August”……….FIT payment.

So I wouldn’t hold your breath Nick.

IM having the same problems. Submitted in  july (right for SSE  my prev supplier) and told should have been june and Id missed it. Submitted in sept not yet paid. trying to submit Dec reading and failing totally . have tried at least 5 phone numbers and chatbot all useless What now??

Hm, Blastoise186, I have tried that, what can be more simple than someone in the IT dept fixing a glitch/bug in a system that previously worked OK or set up a dedicated email address for submissions.

I am not being awkward but I can do nothing more to help myself by using every solution that OVO, for whom I have a lot of time and admiration for, suggest.

The other answers in this thread seem to have had a similar problem. 

Hey @Nick Challacombe  @felixovo @P50WKB 

Sorry about the issue you’ve all had submitting the export reading.

I reached out to the team about this as a few of you have been having the same issue and they did confirm that there was an issue with the phone line that did have an impact, this has now been fixed so you can call up and give that reading if you’ve not done so already. They also said there are no other reports of issues with the link to submit, so @Nick Challacombe they’ve suggested giving it another go.

Let us know how you all get on, and any issues I can take those back to the team.

I have read my meter and am now on chat line as the meter has 3 readings as if I am on dual rate.

If I add the first two together they agree with the third reading but there is no way of entering them on the site.

I think it is now being sorted remotely. Thank you