How can I submit a Feed in Tariff or Smart Export Guarantee reading?

For the third quarter I haven’t received email requesting FIT reading and I haven’t yet received payment for reading submitted Dec4th. SSE were so good at this will OVO ever sort themselves out?? Attempts so far to contact by phone or chat or email unsuccessful, but will persevere!

Well here we go, sadly predictable.  I moved my fit account from Scottish Power to OVO this was a slow frustrating experience.  Now my first quarterly reading is due to be submitted.  I didn’t get the promised reminder and link to submit them.  I used the fit team email address and submitted photographed readings.  I got the familiar response I have received many times, basically we are very busy and will get to you sometime never.  I am sick and fed up of being treated like a second class citizen despite doing his bit in reducing carbon emissions by having solar panels. I have had them for 8 years and have regularly had difficulty getting money for electricity I have supplied to the grid.  It culminated in my payments being stopped all together last year. This resulted in the ombudsman finding in my favour and me jumping ship. Unfortunately it seems I landed on the Titanic.  I am going to give them 7 days to respond positively then I will submit an official complaint at the first opportunity and after the necessary time has elapsed I am going to the ombudsman again.

Well as predicted I am getting no where.  I contacted on the number you gave me. First of all I was told I didn’t have a fit account,  Then after 40 minutes my account was magically found.  I t was then my fault for not submitting a meter reading when the account was set up. When I quoted from an email received from Scottish Power that as soon as OVO let them have a meter reading my account would be closed and they would make a final payment.  I received this payment so they must have had it.  I wasn’t able to speak to a supervisor so I made an official complaint and I have been given a complaint number. I really am frustrated. I for see a long battle to get money owed to me.  Life is too short to have these battles 

Thank you very much, I am 74 years of age and I am not really up to these constant battles. I felt drained after today’s experience.

Hi @SRF 

Thanks for sharing this, I know you’ve had a tricky time with it all, so I’m glad to see you’ve finally made some kind of progress with the matter, I’m sure if there are any others in similar situations, it’ll be good for them to see they will have the same issue resolved.

Keep us updated with the rest of the process and that you get the money through. We’re really sorry again for the trouble you had trying to get this sorted out initially, but glad to see you’ll be able to put this all behind you soon.