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Pepsi
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Pepsi
Rank 3
May 27, 2022
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How can I apply for the Warm Home Discount?

  • May 27, 2022
  • 112 replies
  • 23624 views

Hi all,

Do we know when the Warm Home Discount application opens this year please? And any details on the changes…..

Best answer by Jess_OVO

Updated on 28/10/25 by Abby_OVO

 

 

What is the Warm Home Discount (WHD)?

 

The Warm Home Discount scheme is a one-off £150 discount off your electricity bill. If you’re eligible, your electricity supplier will apply the discount to your bill. The money is not paid to you.

 

You’ll usually get the discount automatically if you’re eligible. You only need to apply if you’re on a low income in Scotland - contact your energy supplier to apply. If you’re with OVO, you can do that through this form.

 

You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity and you’re eligible. Contact your supplier to find out.
 

If you need some assistance completing the WHD application when it, please contact our support team. 

 

 

How to get the discount

 

You’ll get a letter between late October 2025 and early January 2026 if:

  • you’re eligible for the scheme
  • you might be eligible for the scheme, but you need to give more information

 

Contact the Warm Home Discount Scheme if you do not get a letter by early January 2026.

 

If you live in Scotland, earn a low income and do not receive the Guarantee Credit element of Pension Credit then you should complete this form.

 

Please note, if you previously registered your interest (before 28/10/25) this did not count as completing a Warm Home Discount application.

 

Please do not apply via the form if you live in England or Wales, or live in Scotland and receive the Guarantee Credit element of Pension Credit. We’ll automatically discount your bill if you’re eligible.

 

If you live in Northern Ireland, find out more about the Affordable Warmth Scheme instead.

 

 

Eligibility for the Warm Home Discount
 

Following Government changes to the scheme a few years back, eligibility for the Warm Home Discount depends on where you live:

 

If you live in England or Wales

 

You qualify if you either:

 

If you live in Scotland

 

You qualify if you either:

 

Ways to get financial support

If you’re struggling financially or you’re worried about your energy bills, we’re here to support you. Find out about the different ways we can help here.

How do I register for the Priority Services Register (PSR)?

Check out our Customer Support package here: https://customer-support-package.ovoenergy.com/

112 replies

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M
Newcomer
markymate
Newcomer
December 7, 2022

Just an update regarding the need for an EPC and the WHD.  If your home does not have an Energy Performance Certificate or has one and the rating is between A and C you will not get the WHD despite whatever benefits you are claiming.

My local council who is also my landlord have, as usual been dragging the feet, i.e., they have not been returning my calls for requesting why my property has not got one, and what they intend to do to get one.

So, in my case it looks like I’ll be putting on extra layers of clothes this winter

Tim_OVO
OVO Staff
Tim_OVO
OVO Forum Legend
December 8, 2022

Hi @markymate, I hope you get the right outcome with regards to your warm home discount eligibility. The Citizens Advice may be able to offer advice?

 

In the meantime please consider the available support listed here.

 

 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
D
Rank 3
Dizzy diana
Rank 3
December 13, 2022

This was the email I received from OVO on 8 November:
  

Great news. You're getting the Warm Home Discount.
This is a government-run scheme that gives a one-off payment of £150 to help keep your home warm over winter.
The Department for Work and Pensions put you forward for the Discount, as you meet the necessary criteria.
Want to know more? Read about the Warm Home Discount.
Your £150 is on its way
We'll credit your energy account with £150 by the 20/12/2022.
 

We hope you have a warm and happy winter.


I haven’t seen it yet, so the best bet is sometime before Christmas. If it hasn’t arrived by 31 March, contact the DWP. 

Oh thank you ive only had my heating on once so now I can afford to put it on abit more so grateful for the help many thanks guys wish you all a merry xmas x

 

 

    L
    Newcomer
    loobylu
    Newcomer
    December 16, 2022

    I live in Scotland, I am in receipt of working tax credit and Personal Independence Payment. There is no mention of working tax credit on your broader group info sheet (only child tax credit), yet the Scottish government includes WTC in their criteria - please can you tell me if I can apply for warm home discount?

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    December 16, 2022

    Hey @loobylu ,

    The best way for you to find out is to use the form at https://api.warm-home-discount.ovotech.org.uk/form

    If you do qualify, you’ll be able to apply immediately via that same form.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Firedog
    Super User
    FiredogSuper User
    Super User
    December 16, 2022

    I haven’t seen it yet, ... 

    Now I have: £150 dropped into my account earlier this week. 

    Note that, unlike the Energy Bills Support Scheme payments (£67 this month), the Warm Home Discount stays in the OVO account, increasing the current balance. It isn’t refunded to the bank account.

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
      D
      Newcomer
      Disco21
      Newcomer
      December 29, 2022

      I received a letter from OVO advising I would be getting the £150 warm home discount. I've lost the letter so when and how will I know it has been added to my account 

      BPLightlog
      Super User
      BPLightlogSuper User
      Super User
      December 29, 2022

      @Disco21 it will be shown on your charges section of your bill (as a discount) although it might be in any month up to March I believe 

      Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
      Firedog
      Super User
      FiredogSuper User
      Super User
      December 29, 2022

      The email I got from OVO said this:
        

      Great news. You're getting the Warm Home Discount.

      This is a government-run scheme that gives a one-off payment of £150 to help keep your home warm over winter.

      The Department for Work and Pensions put you forward for the Discount, as you meet the necessary criteria.

      Want to know more? Read about the Warm Home Discount.

      Your £150 is on its way

      We'll credit your energy account with £150 by the 20/12/2022.

       

      This is what I see on the Billing page for the current period:
        

      If you don’t see it there, I’m sure it will come soon, but probably not until in the New Year at this stage. 

      Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
      D
      Newcomer
      Disco21
      Newcomer
      December 30, 2022

      Thanks I have not seen that yet so fingers crossed it will be on my next bill 

      Show more replies
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