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Pepsi
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Pepsi
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May 27, 2022
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How can I apply for the Warm Home Discount?

  • May 27, 2022
  • 112 replies
  • 23623 views

Hi all,

Do we know when the Warm Home Discount application opens this year please? And any details on the changes…..

Best answer by Jess_OVO

Updated on 28/10/25 by Abby_OVO

 

 

What is the Warm Home Discount (WHD)?

 

The Warm Home Discount scheme is a one-off £150 discount off your electricity bill. If you’re eligible, your electricity supplier will apply the discount to your bill. The money is not paid to you.

 

You’ll usually get the discount automatically if you’re eligible. You only need to apply if you’re on a low income in Scotland - contact your energy supplier to apply. If you’re with OVO, you can do that through this form.

 

You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity and you’re eligible. Contact your supplier to find out.
 

If you need some assistance completing the WHD application when it, please contact our support team. 

 

 

How to get the discount

 

You’ll get a letter between late October 2025 and early January 2026 if:

  • you’re eligible for the scheme
  • you might be eligible for the scheme, but you need to give more information

 

Contact the Warm Home Discount Scheme if you do not get a letter by early January 2026.

 

If you live in Scotland, earn a low income and do not receive the Guarantee Credit element of Pension Credit then you should complete this form.

 

Please note, if you previously registered your interest (before 28/10/25) this did not count as completing a Warm Home Discount application.

 

Please do not apply via the form if you live in England or Wales, or live in Scotland and receive the Guarantee Credit element of Pension Credit. We’ll automatically discount your bill if you’re eligible.

 

If you live in Northern Ireland, find out more about the Affordable Warmth Scheme instead.

 

 

Eligibility for the Warm Home Discount
 

Following Government changes to the scheme a few years back, eligibility for the Warm Home Discount depends on where you live:

 

If you live in England or Wales

 

You qualify if you either:

 

If you live in Scotland

 

You qualify if you either:

 

Ways to get financial support

If you’re struggling financially or you’re worried about your energy bills, we’re here to support you. Find out about the different ways we can help here.

How do I register for the Priority Services Register (PSR)?

Check out our Customer Support package here: https://customer-support-package.ovoenergy.com/

112 replies

Show previous replies
C
Newcomer
Chillywilly
Newcomer
November 25, 2022

Many thanks Blastoise 186 for your informed response. Much appreciated!

    M
    Newcomer
    markymate
    Newcomer
    November 29, 2022

    Just found out that I’m not eligible for the warm home discount anymore as I don’t have an EPC, Energy Performance certificate. This is now part of the Governments criteria for the WHD, not just what benefits you receive.   Firstly, I’d never heard of an EPC, and secondly it appears that my council landlord didn’t know either!  

    Spent the last half an hour talking to a baffled council employee from the Estate management dept. She is going to find out why one hasn’t been issued.

    So, if you haven’t had a letter yet, best to go on .gov and do their eligibility test, as that’s the way I found out about not having an EPC

    juliamc
    Rank 20
    juliamc
    Rank 20
    November 29, 2022

    Government EPC checker: https://www.gov.uk/find-energy-certificate

    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    November 29, 2022

    I’m not aware of the need for an EPC but it is mentioned regarding finding the size and age of the property https://www.gov.uk/check-if-youre-eligible-for-warm-home-discount

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
      M
      Newcomer
      markymate
      Newcomer
      November 29, 2022

      When I called the WHD help line today to ask why after receiving the WHD for years I was now not eligible, he told me it was because my council property didn’t have an EPC.   

      He said to call the council as I legally should have one.  Sadly the 3 different departments I was bounced through didn’t seem to have a clue. The first two had never heard of an EPC, the last one said he’d heard of it but didn’t know what dept I should be passed onto!

      I’m still waiting to hear back from the council at this moment.

      The EPC checker I looked at last night doesn’t have my address, or my next-door neighbours address on it.

      I’m on the same benefits as I have been for a while now, but sadly it seems under the scheme I’m no longer eligible.

      juliamc
      Rank 20
      juliamc
      Rank 20
      November 29, 2022

      Not sure about council landlords but certainly private landlords need an EPC done as there’s now a requirement that the property has to be rated E at least. Also if a house is put on the market for selling it needs an EPC. 

      M
      Newcomer
      markymate
      Newcomer
      November 29, 2022

      All council properties have to have an EPC, so I’ve been told today.

        J
        Newcomer
        Jasmine 123
        Newcomer
        December 3, 2022

        When is OVO paying the warm home discount

         

        G
        Rank 5
        GrumpyTrucker
        Rank 5
        December 4, 2022

        You definitely sure you qualify for it, on all the criteria? My mum got hers at the end of November.

        Firedog
        Super User
        FiredogSuper User
        Super User
        December 5, 2022

        This was the email I received from OVO on 8 November:
          

        Great news. You're getting the Warm Home Discount.
        This is a government-run scheme that gives a one-off payment of £150 to help keep your home warm over winter.
        The Department for Work and Pensions put you forward for the Discount, as you meet the necessary criteria.
        Want to know more? Read about the Warm Home Discount.
        Your £150 is on its way
        We'll credit your energy account with £150 by the 20/12/2022.
         

        We hope you have a warm and happy winter.


        I haven’t seen it yet, so the best bet is sometime before Christmas. If it hasn’t arrived by 31 March, contact the DWP. 

        Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
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