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Pepsi
Rank 3
Rank 3
May 27, 2022
Solved

How can I apply for the Warm Home Discount?

  • May 27, 2022
  • 112 replies
  • 23624 views

Hi all,

Do we know when the Warm Home Discount application opens this year please? And any details on the changes…..

Best answer by Jess_OVO

Updated on 28/10/25 by Abby_OVO

 

 

What is the Warm Home Discount (WHD)?

 

The Warm Home Discount scheme is a one-off £150 discount off your electricity bill. If you’re eligible, your electricity supplier will apply the discount to your bill. The money is not paid to you.

 

You’ll usually get the discount automatically if you’re eligible. You only need to apply if you’re on a low income in Scotland - contact your energy supplier to apply. If you’re with OVO, you can do that through this form.

 

You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity and you’re eligible. Contact your supplier to find out.
 

If you need some assistance completing the WHD application when it, please contact our support team

 

 

How to get the discount

 

You’ll get a letter between late October 2025 and early January 2026 if:

  • you’re eligible for the scheme
  • you might be eligible for the scheme, but you need to give more information

 

Contact the Warm Home Discount Scheme if you do not get a letter by early January 2026.

 

If you live in Scotlandearn a low income and do not receive the Guarantee Credit element of Pension Credit then you should complete this form.

 

Please note, if you previously registered your interest (before 28/10/25) this did not count as completing a Warm Home Discount application.

 

Please do not apply via the form if you live in England or Wales, or live in Scotland and receive the Guarantee Credit element of Pension Credit. We’ll automatically discount your bill if you’re eligible.

 

If you live in Northern Ireland, find out more about the Affordable Warmth Scheme instead.

 

 

Eligibility for the Warm Home Discount
 

Following Government changes to the scheme a few years back, eligibility for the Warm Home Discount depends on where you live:

 

If you live in England or Wales

 

You qualify if you either:

 

If you live in Scotland

 

You qualify if you either:

 

Ways to get financial support

If you’re struggling financially or you’re worried about your energy bills, we’re here to support you. Find out about the different ways we can help here.

How do I register for the Priority Services Register (PSR)?

Check out our Customer Support package here: https://customer-support-package.ovoenergy.com/

112 replies

Emmanuelle_OVO
Retired Moderator
Retired Moderator
December 30, 2022

Hey @Disco21,

 

@Firedog has already given a really helpful response here.

 

Just wanted to add- You’ll get your payment by 31st of March at the latest. 

Renewable Energy? Big Fan.
Newcomer
January 4, 2023

How *Edited by Mod* frustrating. I posted before about not being eligible for the HWD because I didn’t have an EPC.  I was told by the HWD helpline that I needed one and it had to rate D or lower.  Well, I got the council to get one done, and got a D rating.  Happy days I thought, just phoned the helpline again and I’m still not eligible because the rating has changed to F or G. Well, I went ballistic, to get an F or G your property virtually has to have no windows or roof!!!

So basically around 3 to 4 million people on benefits are no longer able to get the HWD because they have double glazing or wall cavity insulation.  Even Dick Turpin never robbed so openly.

 

Rant over, just so bloody pee’d off. Another day wrapped in my blanket!

Emmanuelle_OVO
Retired Moderator
Retired Moderator
January 5, 2023

Hey @markymate,

 

That’s such a shame,

 

The idea was that the Government’s Warm Home Discount (WHD) was meant to reach more people in need this year.

 

*Taken from the best answer*

  • WHD spending is increasing from £350 million to £475 million across all suppliers 

  • 780,000 more households will receive the rebate

  • 560,000 more fuel poor households will get help 

  • The Warm Home discount rebate is increasing from £140 to £150

  • 59% of recipients under the new scheme will be fuel poor compared to around 47% of recipients for the current scheme

 

But clearly some of the rules have changed, have you had the WHD successfully every year prior?

 

Support available for customers who may be struggling with their bills:

 

Customer support package and where to apply

What to do if I can’t afford my energy bills? 

Energy Bills Support Scheme

Renewable Energy? Big Fan.
Newcomer
January 5, 2023

@Emmanuelle_OVO   Sadly, for me and probably many others, that just isn’t the case.  The criteria for eligibility goes quite a bit deeper.  It comes down to how energy efficient your home is and the size of you floor area, yes, that’s correct, your floor area.  I’ve attached a cut out from their WHD eligibility statement of the 4th of November 2022.  I’ve left a link to the whole statement which turns into gobbled gook towards the end for an average bloke like me.

Warm Home Discount: eligibility statement (England and Wales) - GOV.UK (www.gov.uk)

I have qualified for the WHD since it first came in and it has been an absolute lift line for me, but it seems , despite being disabled and on a low income, I have now lost this vital help because my bungalow only has a floor area of 39m².  And that means with their calculation I don’t need to spend much to keep myself warm and fed with a hot meal now and then!!

Thank you for taking the time to reply to me.

 

Mark

 

Emmanuelle_OVO
Retired Moderator
Retired Moderator
January 6, 2023

Hey @markymate,

 

Thanks for sharing that information, it’s really helpful for other Community Members who might be in a similar position.

 

Really sorry that you didn’t get it, have you applied for the Customer Support Package and the Priority Services Register? There may be some free services or products you’re entitled to.

 

No problem! Come back to the Forum anytime and we’re happy to help 🙂

Renewable Energy? Big Fan.
Newcomer
January 6, 2023

Nothing doing with either schemes, sadly. Fortunately my wife managed to pick up a couple decent blankets from a local charity shop which will help us keep a little warmer, I hope.

Kind regards

 

Mark

Rank 1
January 12, 2023

When is the warm home discount scheme open this year 

As people are struggling right now and they could do with a!!!

Firedog
Super User
Super User
January 12, 2023

OVO is one of the suppliers participating in this scheme, which provides a £150 discount on your energy bill this winter if you are eligible. However, the eligibility criteria have changed from last winter, and it also depends on where you live whether you have to apply for the discount or whether it’s paid automatically. 

You’ll find the official guide to the scheme here: Warm Home Discount Scheme: Overview - GOV.UK. The guide includes a tool to check whether you’re eligible if you’re not in receipt of the Guarantee Credit element of Pension Credit. 

The discount is paid before the end of March, and you have until the end of February to make a fuss if you haven’t had news of it but think you ought to have. Details are all in the guide.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Rank 2
January 17, 2023

I receive PIP (personal independence payment) and contribution based ESA. Would i qualify for the warm home discount? One of the PIP payments us at the higher level. 

Blastoise186
Super User
Super User
January 17, 2023

Hey @LSdevon !

Oooohhhhh… Tricky one. Your wish is my command however. I grant thee three wishes with https://www.gov.uk/check-if-youre-eligible-for-warm-home-discount

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