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Pepsi
Rank 3
Rank 3
May 27, 2022
Solved

How can I apply for the Warm Home Discount?

  • May 27, 2022
  • 112 replies
  • 23623 views

Hi all,

Do we know when the Warm Home Discount application opens this year please? And any details on the changes…..

Best answer by Jess_OVO

Updated on 28/10/25 by Abby_OVO

 

 

What is the Warm Home Discount (WHD)?

 

The Warm Home Discount scheme is a one-off £150 discount off your electricity bill. If you’re eligible, your electricity supplier will apply the discount to your bill. The money is not paid to you.

 

You’ll usually get the discount automatically if you’re eligible. You only need to apply if you’re on a low income in Scotland - contact your energy supplier to apply. If you’re with OVO, you can do that through this form.

 

You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity and you’re eligible. Contact your supplier to find out.
 

If you need some assistance completing the WHD application when it, please contact our support team

 

 

How to get the discount

 

You’ll get a letter between late October 2025 and early January 2026 if:

  • you’re eligible for the scheme
  • you might be eligible for the scheme, but you need to give more information

 

Contact the Warm Home Discount Scheme if you do not get a letter by early January 2026.

 

If you live in Scotlandearn a low income and do not receive the Guarantee Credit element of Pension Credit then you should complete this form.

 

Please note, if you previously registered your interest (before 28/10/25) this did not count as completing a Warm Home Discount application.

 

Please do not apply via the form if you live in England or Wales, or live in Scotland and receive the Guarantee Credit element of Pension Credit. We’ll automatically discount your bill if you’re eligible.

 

If you live in Northern Ireland, find out more about the Affordable Warmth Scheme instead.

 

 

Eligibility for the Warm Home Discount
 

Following Government changes to the scheme a few years back, eligibility for the Warm Home Discount depends on where you live:

 

If you live in England or Wales

 

You qualify if you either:

 

If you live in Scotland

 

You qualify if you either:

 

Ways to get financial support

If you’re struggling financially or you’re worried about your energy bills, we’re here to support you. Find out about the different ways we can help here.

How do I register for the Priority Services Register (PSR)?

Check out our Customer Support package here: https://customer-support-package.ovoenergy.com/

112 replies

Emmanuelle_OVO
Retired Moderator
Retired Moderator
November 7, 2022

Hey @markymate,

 

Welcome to the OVO Online Community.

 

We’re starting to add Warm Home Discount for some customers in the ‘core’ group.

 

The Department for Work and Pensions will write to all matched and unmatched customers between mid November and mid December.  If a customer receives a matched letter they will be paid automatically by OVO on the qualifying date.  If a customer receives an unmatched or request for information letter then they must follow the instructions in the letter and contact the government helpline within the timescales quoted.  

 

Hope this helps. 

Renewable Energy? Big Fan.
Newcomer
November 7, 2022

@Emmanuelle_OVO  That’s good to hear. Thank you for the update.

Newcomer
November 9, 2022

How and where do I apply for the warm discount?

thanks

Rank 5
November 9, 2022

I got a letter from Dwp saying. I had warm home discount and cost of living payment to be paid shortly.

BPLightlog
Super User
Super User
November 9, 2022

I got a letter from Dwp saying. I had warm home discount and cost of living payment to be paid shortly.

Great - I understand that once you’re on the system, it’s all done automatically 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Rank 3
November 16, 2022

Has anyone recieved the warm home discount this winter yet?

Newcomer
November 16, 2022

No not yet.But Don't think I had it until at least mid December last year.

Rank 5
November 16, 2022

Not yet letter said November/December 

BPLightlog
Super User
Super User
November 16, 2022

Hi @Dizzy diana I believe it’s due to be paid by 20th December for those eligible. 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Rank 3
November 16, 2022

I’ve not had a letter! Should I have?