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Rank 1
MikeySpark
Rank 1
March 2, 2023
Solved

Energy costs no longer showing on my app

  • March 2, 2023
  • 70 replies
  • 3538 views

Until a few days ago my OVO App displayed both my electricity usage in kWh and the cost of the energy used daily/monthly etc. I was able to toggle between kWh and £ as required, however this feature is no longer displayed and I can only view abbreviated information in kWh only.

I have re download the app on both my iPhone and iPad but to no avail. Is there a bug in the app?

As I live in a rural area with no gas supply, being able to monitor my usage costs is important. Unfortunately, my smart meter display stopped working many months ago, and despite numerous emails, sending photos and endless phone calls no replacement was forthcoming. 
 

Please help, I’m getting very fed-up now! Thank you. 😊

    Best answer by Emmanuelle_OVO

    Updated on 20/07/26 by Ben_OVO

    Hey @TrishT,

     

    Sorry for the issues you’re having,

     

    There’s an update on this, customer usage data is not available on OVO website or the app. No other areas of the website are impacted. We’ve now added a banner on the website to advise customers. We’re working on this issue but think fixing it will take several hours as it is quite complicated, the next update will follow once we have more information about this issue. 

     

    The issue outlined below has long since been fixed, and you can follow this guide which tells you how to view your usage data in both £’s and Kwh via the app: 

     

     

    70 replies

    Show previous replies
    C
    Newcomer
    ChrisRyanUk
    Newcomer
    March 10, 2023

    I have tried to use the OVO app today and noticed it's changed (first screen shows stats differently now).

     

    But I think it's broken things, as I can no longer see any stats, daily weekly or monthly. Even historic ones. So it's now useless.

     

    Affecting anyone else?

     

    Note to OVO app developers, hope you didn't embed/pin digicert certs in your app. As they just changed those.

     

    Jeffus
    Rank 20
    Jeffus
    Rank 20
    March 10, 2023

    The issue is on the website and the app for me

    We're experiencing some issues with usage

    We're experiencing a temporary issue displaying usage data, which we are working on fixing. Please try again later.

      S
      Newcomer
      SarahH
      Newcomer
      March 10, 2023

      Same here for both app and website.

        T
        Newcomer
        TrishT
        Newcomer
        March 10, 2023

        Hi @MikeySpark and thanks for flagging this. 

         

        When you’re on the OVO app Usage section, it won’t show £ costs for the intra-day half hourly usage section. But it should for the intra-month daily usage and annual monthly usage. Can you confirm yours are excluding £ costs for all three? Is this the same for the online account? 

        Hi Tim 

        for 2 days now I can’t see any of my energy summary on the app and my smart meter is working fine 

        Under your energy summary it simply says 

        Energy use isn’t available Check back later 

        cheers

        Trish

         

         

          Emmanuelle_OVO
          Retired Moderator
          Emmanuelle_OVO
          Retired Moderator
          March 10, 2023

          Hey @SarahH, @ChrisRyanUk and @Jeffus,

           

          Sorry for the issues you’re having, 

           

          There does look like there is a issue today with usage graphs in general. I’ll update this post with any updates I get.

           

          Really hope this gets sorted as possible. 

           

          Renewable Energy? Big Fan.
            Emmanuelle_OVO
            Retired Moderator
            Emmanuelle_OVOSolved
            Retired Moderator
            March 10, 2023

            Updated on 20/07/26 by Ben_OVO

            Hey @TrishT,

             

            Sorry for the issues you’re having,

             

            There’s an update on this, customer usage data is not available on OVO website or the app. No other areas of the website are impacted. We’ve now added a banner on the website to advise customers. We’re working on this issue but think fixing it will take several hours as it is quite complicated, the next update will follow once we have more information about this issue. 

             

            The issue outlined below has long since been fixed, and you can follow this guide which tells you how to view your usage data in both £’s and Kwh via the app: 

             

             

            Renewable Energy? Big Fan.
              Jeffus
              Rank 20
              Jeffus
              Rank 20
              March 10, 2023

              We started off with seeing some users who couldn't see the usage in pounds, this has spread to not being able to see usage in pounds or kWh

              B
              Newcomer
              Billwithbrokenovoapp
              Newcomer
              March 10, 2023

              Broken yesterday and still not working. Cleared cookies and logged out and in as suggested. Still not working! 

              All those IT people and you think they might be able to sort it out to view useage.

              Not paying for IT service, just gas and electricity.

              BPLightlog
              Super User
              BPLightlogSuper User
              Super User
              March 10, 2023

              It looks like the data feed is working - try now

              Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
              BPLightlog
              Super User
              BPLightlogSuper User
              Super User
              March 10, 2023

              Try now - my usage data returned just now

              Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
                Show more replies
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