Energy costs no longer showing on my app

Hi @MikeySpark and thanks for flagging this. 

When you’re on the OVO app Usage section, it won’t show £ costs for the intra-day half hourly usage section. But it should for the intra-month daily usage and annual monthly usage. Can you confirm yours are excluding £ costs for all three? Is this the same for the online account? 

I am also experiencing this. The cost functionality has been unavailable for about a week, only showing energy usage in kWh rather then the cost each day. 
 

I’ve tried contact OVO a few times through different forums but the wait time is too long. 

Yes, the intra-month daily usage and annual monthly usage costs etc are all not working, both on the app and on the website accessed using my iPhone, iPad or iMac. Up until a few days ago it was all perfect!

Oh yes, forgot to mention, but as I said in my original post the Smart Meter display stopped working months ago. I made numerous calls to try and get this sorted, often spending hours at a time dealing with it. Emails were also sent and photographs of the dead display unit and a replacement new one was promised but that was many, many months ago and nothing arrived.

The actual smart meter obviously works and transmits data back to OVO, but I have little opportunity to view the information. At the moment I’m relying on the Loop Energy app, but of course this has its limitations and isn’t entirely accurate.

There’s very little stock of replacement IHDs available. And if you had yours for over a year, you don’t usually qualify for a free replacement as the warranty is only one year.

However, I’ve got options you can check out.

Use these options and you can get a new IHD in about a week.

Than you. It was under a year old when it failed, but after trying night and day to get a replacement over a period of about six months I eventually gave up. That was about 18 months ago, but it would be nice just to get the app working again!

@MikeySpark

Could you post some screen shots of what you see on the

1. Website

2. App

in case one of us can spot anything obvious? 

I have the same problem. Some screenshots from app attached.

Don’t know if it is a coincidence but it happened just after I replied to a message asking if I wanted to be advised of any fixed price deals when they become available again.

Hey @MikeySpark and @EddieCC,

Sorry for the issues you’re having,

I wonder if these issues might be due to the price cap increases and energy price guarantee increases in April? @MikeySpark did you also recently select that you wanted to find out when fixed prices become available? 

I’d advise contacting Support who can raise this to our tech team.

Keep us posted with how you get on.

Hi @MikeySpark , @EddieCC

I am just a customer like you. 

It is happening to multiple users currently potentially on both the website and app. We did a bit of diagnostic on this thread

Would you mind doing the same and post the results on this thread, just follow the questions on the thread. That would help check if you have the same issue. 

One of the moderators @Tim_OVO is checking internally with OVO staff to get some feedback.

If i spot any feedback i will post on this thread.