Can OVO install a meter for a new gas connection?

Hi ​@LJ2024 ,

This should be possible. Let me grab ​@Emmanuelle_OVO real quick to get this checked.

Back shortly!

Let me also give ​@Chris_OVO a nudge too, just to be sure!

Thank you ​@Blastoise186 

Hey ​@LJ2024 

The support team will need to get in touch with the operations team for new connections. Please see advice on the below topic:

OVO Energy can now take on new connections. Some details of what to do is below:

Is a new connection needed?

If you have a supply number already (MPAN for electricity, MPAN for gas) and a meter attached, you already have a new connection and you can switch via the normal way online (when available).
 

Are you a domestic customer?

• Are you a domestic customer who will be living at the property
  • If no: we can only offer a new connection to domestic customers who'll be living at the property. 
  • If yes: continue to the next section below

Request a new connection

1. We’ll need to have a check that you have the supporting infrastructure in place (as we'll only be joining the meter to the connections):
   • Electricity: cabling from the mains should already be on site
   • Gas: pipework from the gas main in the street should be on site
2. If the main connections are available, our Support team can request a new connection from our operations team.

What you should know

• We'll complete a few checks and confirm the date for an engineer visit
  • Please look out for this and contact us if the date isn't suitable
• If we arrive and can't complete the new connection, we'll let you know why and next steps needed to resolve the issue
• We'll install smart meters by default, and they'll be in pay monthly (credit/PAYM) setting
• If you want a prepayment (PAYG) meter, we'll:
  • Install as pay monthly first
  • Check the meters are working correctly (so we don't leave you without supply)
  • Switch them to a PAYG tariff and account

Add any debt accrued in the PAYM setting, set at a repayment rate aligned with our current processes

If you aren’t having any luck on the phone it might be worth contacting the team via webchat. You can send them a link to this topic. 
 

Hi Emmanuelle@OvO

Thank you for your help.

this appears to be only for the individual that already have a live supply.

i just need to register this site and All of the MPANS and learn of the call off for electric meters, so I can give it to the site manager to call off when the site is live.

is there a developer services email that i could possibly contact.

any help is gratefully received.

If it won’t let you switch online, my advice would be to contact the support team & get them to raise this to our new connections team. They can then look into it for you. 
 

Hi Emmanuelle@OvO,

Thank you for this but i sadly dont want to switch a property i just want to register 32 individual property MPAN numbers for a site we are currently developing, and all of the website addresses just tell me about if i want to change to OvO from my current supplier.

i have tried the customer services team and they tell me the same as the website, so was just hoping there was a developer email or contact i could hopefully discuss this with.

kindest regards

Lee-Jay 

Hello ​@LJ2024 

Unfortunately this is raised via our support team who then raise it with an internal ‘new connections’ team. 

If they’re unclear about the process you can send them the link to this topic. 
 

Request a new connection

1. We’ll need to have a check that you have the supporting infrastructure in place (as we'll only be joining the meter to the connections):
   • Electricity: cabling from the mains should already be on site
   • Gas: pipework from the gas main in the street should be on site
2. If the main connections are available, our Support team can request a new connection from our operations team.

Hey ​@LJ2024 ,

Just wanted to check in and see if you got this solved yet?

If not, the process at https://ovoenergy.com/feedback might help you - be sure to read the entire page carefully as there are several options you can try.