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Can OVO install a meter for a new gas connection?

Forum|Forum|4 years ago
December 7, 2021
59 replies
7893 views

We have a new gas connection being fitted soon and want to get Ovo to supply gas (we have Electricity already). Called to try and arrange fitting a new meter but there seems to be no process for this. How can I do this?

Best answer by Blastoise186

Updated on 17/08/26 by Abby_OVO

Hey @HHMB,

Good news! OVO is now able to do this for you. If you call the team on 0330 303 5063, they can get you set up. I’ve copied the below from another thread for you.

Is a new connection needed?

If you have a supply number already (MPAN for electricity, MPAN for gas) and a meter attached, you already have a new connection and you can switch via the normal way online (when available).

Are you a domestic customer?

Are you a domestic customer who will be living at the property
- If no: we can only offer a new connection to domestic customers who'll be living at the property.
- If yes: continue to the next section below

Request a new connection

We’ll need to have a check that you have the supporting infrastructure in place (as we'll only be joining the meter to the connections):
- Electricity: cabling from the mains should already be on site
- Gas: pipework from the gas main in the street should be on site
If the main connections are available, our Support team can request a new connection from our operations team.

What you should know

We'll complete a few checks and confirm the date for an engineer visit
- Please look out for this and contact us if the date isn't suitable
If we arrive and can't complete the new connection, we'll let you know why and next steps needed to resolve the issue
We'll install smart meters by default, and they'll be in pay monthly (credit/PAYM) setting
If you want a prepayment (PAYG) meter, we'll:
- Install as pay monthly first
- Check the meters are working correctly (this is so we don't leave you without supply at any time during the settling period)
- Switch them to a PAYG tariff and account
- Add any debt accrued in the PAYM setting, set at a repayment rate aligned with our current processes

Need to contact OVO Support? Click the link below for our contact information:

Show previous replies

Blastoise186

Super User

It used to be that OVO couldn’t create new supplies but things have changed since. It’s likely that the agent you spoke to wasn’t aware of the changes.

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Tim_OVO

OVO Forum Legend

Hi @John Downey, thanks for the question.

I’ll get the latest situation with OVO and new connections and come back to update this topic.

Thanks,

Tim

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6

J

John Downey

Newcomer

Spoke to OVO just now and was told to go on to SSE for a new gas meter. The number was 03450261998. The message said they are not doing this just now and we should try another supplier. The OVO person said they do supply new meters.

We are pensioners without heating and hot water. Can you help Tim_OVO

Jeffus

Rank 20

Spoke to OVO just now and was told to go on to SSE for a new gas meter. The number was 03450261998. The message said they are not doing this just now and we should try another supplier. The OVO person said they do supply new meters.

We are pensioners without heating and hot water. Can you help Tim_OVO

@Tim_OVO just tagging

Tim_OVO

OVO Forum Legend

Update on this one, @John Downey, please be advised that as of this Thursday (23rd February), you’re able to request a new connection to be created with OVO Energy by calling this number: 03450261998

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6

M

my-new-house

Newcomer

Very difficult to find how to get a price from OVO to supply a new build property.

We have a date and MPAN from the local electricity network but can’t find a solution on Ovo’s website

Blastoise186

Super User

Hey @my-new-house ,

If it’s a NEW Connection you’re after, you’ll need to speak to OVO directly on 0330 303 5063 as the online tools won’t work. They can set things up, link to the MPAN and arrange an engineer to install a meter.

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M

my-new-house

Newcomer

Many thanks I will try that

M

Mattypops

Newcomer

Just want to add my voice.

A previous topic by @GrownHandbag pretty much details my problem.

We have a flat that had previously been disconnected from Gas supply. Since we moved in, we have confirmed with a visit from the distributor (Cadent) that the supply is live and suitable for reconnection. We have tried to get appointments from Ovo’s new connections team to fit a new gas meter, however appointments have now been repeatedly missed and, on the most recent occasion, they appear to not even have a record of the appointment that we have already paid for (£106)!!!

There are only so many times the GSOP £30 is worth it, especially when we have to wait another 3 to 4 months for a new appointment that’ll likely end up being missed again. The complaints procedure seemingly makes no difference.

Just hugely disappointing and worth switching away from.

Blastoise186

Super User

Just curious… But why are you trying to reconnect the gas?

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