Self service ability to change smart meter reading frequency

I couldn’t find a date for that diktat. My SMEX was last September. Forum_Support noticed that the new meter was set to monthly readings, even though its predecessor had been on half-hourly. Yet another fault with the initial configuration?

I’d point out again here that there are two sets of data whose retrieval is apparently governed by this single setting: the half-hourly usage data from DCC and the meter register readings. The latter will at most be automatically polled daily, so it’s not at all clear to the customer what he’s changing from and to. I assume that anything less than half-hourly would mean that no usage data at all are retrieved, and usage figures are simply derived from meter readings.  

I don't know a date other than the 3rd November 2022 mentioned on the ofgem website

I suspect the average customer does not understand the difference between the 30min consumption data on the meters the meter registers. I suspect companies and ofgem don't want to go down that path now.

We’ll be creating some content that will attempt to educate our customers on this, on what to check, on what to do if they suspect a meter reading schedule change, and more. 

Perfect @Tim_OVO 

 This, presumably:

While going through that, I also fell over this passage:  Privacy Policy | OVO Energy 

I have to keep my pedant hat on here and question the use of ‘reading’ in this context. To me, a meter reading is what I can read on the meter - a figure giving the number of kWh that have passed through it ab ovo. The new article and the Privacy Policy page use it also to refer to usage data - the number of kWh that passed through the meter in a specific period. They are related quantities, sure, but they’re not the same and shouldn’t to my mind have the same label. It’s like the difference between ‘How old are you?’ and ‘What year were you born?’

@Jeffus It’s been quite some time, but it’s great to be able to come back to this Idea as recommended by @Firedog and change it to ‘completed’ finally.

With this most recent peice of content Market Wide Half-Hourly Settlements (MHHS) - Our customers finally have the ability to make those desired changes to their smart meter reading schedules via their online accounts.