Self service ability to change smart meter reading frequency

@waltyboy confirms on that other thread that he also changed to ½ hourly in the online account.

So it sems that the facility was there in September, at least for some customers,  but it appears to have gone missing again

Yes indeed, and much more recently than September (maybe end of October/beginning of November) I again noticed at least one button offering the chance to change to half-hourly: beside the green join Power Move icon, and also the chance to select half-hourly (or indeed back again IIRC) repeated as a link off, I think, the online account meter readings page.

Thanks both!

I’ll get to the bottom of this and update this feature idea accordingly...

Any luck finding out what is available @Tim_OVO 

I’m digging, I will get to the bottom of this, @Jeffus - thanks for bearing with. 

Another example where it would be useful to see what the setting was and be able to change if necessary 

In case it helps 

The legislation has recently changed, particularly what happens the next time you switch tariff or supplier. 

This is directly from Ofgem

A really good thing to call out there, @Jeffus ^

With regards to this feature idea, it remains impossible for customers to change their meter reading frequency themselves on their online account or app. There was one journey that allowed this as part of the Path to Zero Power Move sign up. For most the current way to do this is to contact our Support team. 

We’re aware of the benefits of allowing customers to change this themselves, and also in showing the current reading schedule. 

There are a few occasions that can cause the meter reading schedule to change, such as a meter exchange. If the change is to monthly, it may look like your smart meter isn’t communicating with us. The best thing to do would be to check the latest schedule, and if it’s not half hourly, request that it gets changed. 

A meter exchange should default to half hourly under the ofgem rules on that page unless you opt out then it should be daily.

So perhaps the process needs tweaking if people are seeing monthly on meter exchanges.

That shouldn't happen according to the ofgem page?

This is the ofgem page

https://www.ofgem.gov.uk/information-consumers/energy-advice-households/getting-smart-meter