Add a version reference to any bills updated

Thanks

Another example

Did you get any feedback @Tim_OVO 

There’s a bit of structural change happening internally with regards to the owner of the billing experience @Jeffus. 

I have reported this to the team taking over, but nothing yet on if and when this could be implemented. I think they may need more time to set up roadmaps and priorities. 

Another one where it would be useful 

Another example 

Multiple customers on this thread are struggling due to re issued bills 

I’d go further and say that when a bill has been revised both the old and new, and any previous, versions should be easily available for the customer to download and compare.

I save them monthly when they are ‘finalised’ and could download a full set today to check if/what has changed since the original, but won’t know if/what may have been changed in between the two.

Thank you both, let me make sure these ideas are seen by the right Product areas and as always I’ll come back with anything I can. 

Whilst my suggestion above about accessing the changed versions would help, I still think that it should not be needed in the first place

Once a monthly bill/statement has been ‘finilised’, and issued on paper or available to download,then it should be ‘locked in’ and not be changed at all.
Any revisions/adjustments should be stated on later bills/statements. or by seperate notice, with a clear explanation of just what the changes are and what they are for.

(PS. I only know of one other organisation that regularly changes already issued statements retrospectively so that you can’t see what the original was. That’s the DWP with Universal Credit payment statements. It effectively hides any record of under/over payments made at the time and MPs have already raised questions about that practice in the House of Commons).