Add a version reference to any bills updated

On looking at my bill from October to November with an incorrect read, it says at the top generated today?  Does it automatically put the current date on when you download it?

In any case, they have quoted a meter read or over 46,000 units for my meter which was replaced reading 42,304 so God knows where they got that figure.  I only average about 150 units per month on my daytime meter.  This is the sort of thing that has me about tearing my hair out with them.  
 

The bill is created on the fly with the current date. It doesn't store any bills.

When the meter was replaced, the installing engineer should have made a note of the closing readings on the old meter and the opening ones on the new one, then left this note fixed to the meter backboard. Did this happen? Can you grab a photo of it? Those are the figures he should have transmitted to OVO.

Yes, all that was done plus I have since sent several emails chasing it up, the most recent just yesterday when I once again quoted all the correct readings plus attached another photo of the card the engineer left.  
 

I’m afraid I am totally disillusioned with Ovo’s billing system and customer service.  

Just had a phone call from OVO to try and sort this out.  I am worried sick about the way he has gone about it though.  I am now showing massively in debt and he assures me that it will be sorted by a different department.  By my reckoning I should be around £1800 in credit so seeing these figures is frightening.  Is this a normal procedure to correct things?

Hi @Maureen D,

It’s great to hear you can see the engineer notes of the old meter’s reading on the new meter. We will be able to use that to update your billing and I’m very sorry for any concern or stress that might’ve been caused by this. 

Your account should be placed on a collections hold, which means OVO won’t attempt to collect any of the outstanding charges from you. If there is any issue between now and the billing getting corrected, let us know here and we can get you the help of the Forum Support team via a private message. 

We got you covered!

Hi ​@Ben_OVO is the idea section still being actively used in terms of the older ideas? 

There are a lot of good (IMHO) ideas and a lot of effort was put in pulling together examples by myself and others. 

Do you know what happened to this one for example?

Does someone in OVO need to do a review and close some down, including this one if they are not being taken forward?

Thanks in advance