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BPLightlog
Super User
BPLightlogSuper User
Super User
February 21, 2023
Open for votes

Add a version reference to any bills updated

Related products:Online account
  • February 21, 2023
  • 47 replies
  • 801 views

There are a number of reports of bills being updated after first issue. I’ve seen this myself with an update just a day or so after receiving a pdf by email. 
To help understanding, a reference or version number on any updated bill would help to track any changes. This could follow the date reference underneath the account number

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    Jeffus
    Rank 20
    Jeffus
    Rank 20
    February 22, 2023

    Another example.... Bills changed, gas readings wiped... 

     

      Jeffus
      Rank 20
      Jeffus
      Rank 20
      February 22, 2023

      Another one, electricity readings wiped, bills changed

       

        Jeffus
        Rank 20
        Jeffus
        Rank 20
        February 23, 2023

        And again 

         

          Jeffus
          Rank 20
          Jeffus
          Rank 20
          April 9, 2023

          And another case where version controlled bills would help

           

            Jeffus
            Rank 20
            Jeffus
            Rank 20
            May 3, 2023

            Another example

             

              Jeffus
              Rank 20
              Jeffus
              Rank 20
              May 3, 2023

              It will be interesting to get the take of the product owners for this idea. 

               

              Making version control better is a good idea if it’s needed. And I can see your links to topic examples of bills being retrospectively updated. Hopefully we’ll hear about why and if version control can help clear things up. Changing this to ‘Open for votes. 

              @Tim_OVO could you find out if there has been any further thoughts from the product owners?

              Added another example today where it would be useful to have version control. 

              Tim_OVO
              OVO Staff
              Tim_OVO
              OVO Forum Legend
              May 31, 2023

              @Jeffus chasing up this idea with the right team now :) 

              Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
                BPLightlog
                Super User
                BPLightlogSuper UserAuthor
                Super User
                May 31, 2023

                @Jeffus chasing up this idea with the right team now :) 

                I understand the current system. It’s just difficult to validate changes when there is no reference available. The question usually is what changed and why. Especially on a billing document 

                Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
                  Jeffus
                  Rank 20
                  Jeffus
                  Rank 20
                  July 24, 2023

                  @Jeffus chasing up this idea with the right team now :) 

                  Any update @Tim_OVO 

                  Tim_OVO
                  OVO Staff
                  Tim_OVO
                  OVO Forum Legend
                  July 27, 2023

                  Just raising this again within OVO, @Jeffus. Seems like a very sensible feature idea. 

                  Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
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