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Had a power cut & now my frozen food is ruined- Who is responsible


I had a power cut from 2.30 am untill 9.00 this morning when it came back on all my frozen food is ruined ive had to bin it all how do i go abput claiming for my food ?

Best answer by Blastoise186

Just so you know, most insurers will allow you to dispose of ruined food without needing to keep it for the duration of such claims. Definitely check the terms of your policy to be sure, but most of them would be OK with it.

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4 replies

Firedog
Plan Zero Hero
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  • Plan Zero Hero
  • 1975 replies
  • February 5, 2025

This is often covered by home insurance. Check your policy, or call the insurer.


nealmurphy
Carbon Catcher***
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  • Carbon Catcher***
  • 233 replies
  • February 5, 2025

A half-full freezer should keep food at a sufficient temperature for 24 hours with the door closed. I'm surprised it thawed so quickly. What sort of freezer is it, or is it an ice compartment in a fridge?


Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • 7986 replies
  • Answer
  • February 6, 2025

Just so you know, most insurers will allow you to dispose of ruined food without needing to keep it for the duration of such claims. Definitely check the terms of your policy to be sure, but most of them would be OK with it.


Abby_OVO
Community Manager
  • Community Manager
  • 1047 replies
  • February 6, 2025

Hey ​@Lubyloo 

 

Sorry to hear about this. 

 

As a few of our volunteers have already mentioned, this isn’t the responsibility of your supplier, but may be covered by a home insurance policy in some cases. It’ll be best to check your own policy for details.


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