OVO think I have an RTS meter, but I don't?

I have spoken with customer services several times to stop the avalanche of letters, emails, text messages, calls … has it had any effect?  NO.

If I call back on te number it says:   “You have called the Ovo smart energy team”    - so if it ios not Ovo then they should be dealing with it directly.

A Landis & Gyr 5246C is not RTS.

Just about any meter, including yours, could be connected to and controlled by a Radio Teleswitch like the L&G 5083E shown below. The RTS doesn’t have to be near the meter; we’ve seen cases where it’s at the other end of the house. You may have seen images of meters that have an internal RTS, but yours isn’t one of those.  
  

Pointless post …

The L&G 5246C is pre-programmed to switch as required - there is NO other connection.

Hey ​@Pollowick,

 If you want to update your contact and marketing preferences, you can find more information on how to make changes in the article below.

As other members have mentioned, you can reach out to our Support Team to have them review your account and confirm that you are not on any RTS pathway that is causing unnecessary contact. You can find the contact options below. However, if the calls are not originating from OVO, there’s very little we can do. In that case, you will need to look into how to block unknown callers on your phone. You’ll find the contact options for our Support Team here:

​@Chris_OVO 

A screen shot: 

And as I said calling the number receives a message:    “You have called the Ovo smart energy team”     They also have my name.

So,  if it is not Ovo then surely you should be taking steps to have them taken down as they are impersonating Ovo.

Hey ​@Pollowick,

I get about three calls a week from the network "Three," even though I’ve never been a customer! These calls come from overseas and use a random dialer, making it tough to block them. I wish it were easier to stop scam callers – it seems like if it were simple, this issue would have been resolved already, since I’m sure it costs businesses a lot to deal with the aftermath of these calls.

We’re here to help! We’ve shared some steps for you to check your marketing preferences, and we encourage you to reach out to our Support Team to confirm if these calls are legitimate. That’s how we can best support you through the Forum!

If you’ve got an iPhone you can find more information on how to detect and silence unknown callers. 

​@Chris_OVO 

I called and it has been confirmed that preferences at set to NONE.

And what arrived this morning - yet another letter.

And as can be seen it is NOT and RTS meter

RTS Shutdown related comms are considered critical - and as such bypass marketing preferences.

There’s two ways you can ultimately stop OVO sending these to you:

1. Upgrade to Smart Meters - the comms would stop once the install is done and records updated
2. Ask for an account review - SSE messed up TONS of these records back in the day

There are no other methods.

RTS related comms may be critical - to those with an RTS meter,  NOT to those who do not have one.

While I do agree with that, it unfortunately affects folks whose records were messed up either by SSE or someone else to have a rogue RTS flag. You’d need to talk to OVO to resolve that and it may require an engineer visit to check/verify what you actually have.

That’s why I’ve given the two recommendations - both of those would solve this one for you if that is the issue.