OVO think I have an RTS meter, but I don't?

If that’s the time switch, I wonder how old your meter is. I’d guess that they’re both ripe for replacement, so it’s time to get a smart meter anyway.

You say ‘we have Economy 7 but don’t tend to use it’. Economy 7 is a system where the electricity supplied during seven offpeak hours overnight is metered separately and billed at a lower rate. In some installations, the meter and its associated switches will also see to providing power to night-storage heaters and water heaters only during offpeak hours. It’s not clear what you mean when you say you tend not to use it.   

I’m guessing this may be one of those situations where it was RTS at one time, which has been removed but the national database wasn’t updated so still shows RTS at the property.

There have been a few other posters with that situation.

As the others say if your meters are getting old then it’s probably time ro replace them anyway.

Photos of the meter itself, and one showing everything around it, would allow better advice to be given.

Hey ​@confusedCT5, 

Welcome to the OVO Online Community, 

It might be worth reaching our to our support team to clarify. Our community members have made some really helpful suggestions here. It may be that your meter had reached it’s certification period or could be shown as an RTS meter on the national database. 
 

Keep us posted with how you get on.  

How do I stop nuisance calls from people who claim to be OVO staff using a number that is identified by my voice provider as Spam.     They keep calling and telling me I need to change my meter due to the RTS switch off.

I do not have an RTS meter.

So,  if these are legitmate calls, why are OVO pestering me on a daily basis?

The number used is 0330 341 4579 which is apprently an OVO number

Hi ​@Pollowick ,

I’m afraid the only way I know of is to contact OVO directly and respond to the matter.

You can use the details in the thread below.

Ultimately, if you’re on RTS then you MUST migrate off of it eventually and OVO is likely trying to reach out to you - it’s in your best interests to resolve that in the way they suggest.

If, as you say, you DON’T have RTS, you can get OVO to update the records which should stop the calls - it may be worth posting photos of your meter setup on the Forum first so we can take a peek though.

Please show us your setup and we’ll tell you what you need to do.

What is RTS?

​@Pollowick from my understanding, this number doesn't belong OVO. A quick “who called me” check suggests it’s a spam call. Just to be completely sure, you can contact OVO yourself to find out (obviously by the number OVO has on its website). I'm afraid, there is nothing much you could do about stopping nuisance calls. 

Radio Teleswitch Service. An outdated technology electricity meters used until this year. 

OVO is using a third-party company to assist with these calls - it won’t trace back to OVO, but you can always call OVO directly.