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confusedCT5
Rank 1
July 24, 2025
Solved

OVO think I have an RTS meter, but I don't?

  • July 24, 2025
  • 24 replies
  • 266 views

I keep getting emails from OVO tellignme that “Your electricity meter will be affected soon”

and to replace my RTS.

However, we don’t have an RTS, just an old Venner timeswitch (photo attached), so am I okay to just ignore the email?

The timing on the Venner is a bit dodgy, but since we have Economy 7 but don’t tend to use it I’m not really worried about that.

 

Best answer by Blastoise186

Hi ​@confusedCT5 ,

Given these factors:

  • The age of that Time Switch
  • The likely age of your Meters
  • The fact you noted the Time Switch is faulty

You’re better off upgrading anyway. I’d suggest accepting the offer OVO is giving you and see whether Single-Rate is more suitable for you. Doing it this way means you won’t pay for the meter swap.

24 replies

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Firedog
Super User
FiredogSuper User
Super User
September 17, 2025

  

The L&G 5246C is pre-programmed to switch as required - there is NO other connection.
 

Perhaps you meant This L&G 5246C is pre-programmed to switch as required. I don’t think you or anyone else can categorically state that there isn’t a single 5246C anywhere in Britain controlled by a radio teleswitch. 

Your screenshot shows neither the certification label (the red blob in the top right-hand corner) nor the meter serial number which probably also contains the year of certification. We’ve seen examples of these RTS notifications being sent out about meters that are neither RTS-controlled nor certification-extinct, but there is some other reason why a meter exchange is required. The meter has a certification period of 20 years. 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
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    Newcomer
    Earthwatcher
    Newcomer
    October 2, 2025

    We do not have an RTS meter and the mechanical meters (we have two) work just fine and do not need to be replaced so we don’t plan to do so. That has not stopped the deluge of communications (texts and letters) from the people who act for OVO. When I speak to the nice Scottish lady who answers the phone she says she is unable to stop the reminders. She understands our position - that we do not have an RTS meter - and says there are many others just like us, but there’s nothing she can do. This seems crazy and definitely unacceptable. So it’s goodbye OVO. I can’t think of anything else to do. What a waste of time and money.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 2, 2025

    Hi ​@Earthwatcher ,

    Please show us the meters anyway. I wanted to check something.

    Switching supplier won’t stop the nagging anyway as this is national database stuff - upgrading to Smart Meters will.

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    Rank 2
    Pollowick
    Rank 2
    October 2, 2025

    We do not have an RTS meter and the mechanical meters (we have two) work just fine and do not need to be replaced so we don’t plan to do so. That has not stopped the deluge of communications (texts and letters) from the people who act for OVO. When I speak to the nice Scottish lady who answers the phone she says she is unable to stop the reminders. She understands our position - that we do not have an RTS meter - and says there are many others just like us, but there’s nothing she can do. This seems crazy and definitely unacceptable. So it’s goodbye OVO. I can’t think of anything else to do. What a waste of time and money.

     

    Same for me,    yet more today.

    And when youi try to reply to the emails - you cannot because send from a “no-reply” eamil address.

     

     

    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd