Hey ​@Tazzyy74,

That’s great to hear that an electrician’s had a look at it and deemed it to be safe and untampered with. It’s very cold so i’m glad that you’ve got the heating on to stay warm. 

Did they give you a complaints reference number or a name of a case handler that would be dealing with your complaint. Sometimes with estimated readings they can show way off and with actual readings it should re-align when their billing department has the chance to re-bill the account. Hopefully they’ll start making some progress on this soon and they have 8 weeks from when you register your complaint to resolve it or you can take your case to the ombudsman. 

I'm now been ignore ive sent an email every other day regarding the 7 day meter readings I've sent in ..... I've started another 7 day meter read to be sent in Monday next wk , but I'm getting no replies. 

The electrican said nothing is running its like nothings on which it was so how has my bills been even estimated at that he said I need put a formal complaint in , he said it's impossible to send an estimated read when no electric almost is been used .

I’m so sorry to hear this ​@Tazzyy74. Did you say you’ve escalated your complaint to the Ombudsman? I can only speak from our procedure but if you aren’t happy with the resolution provided by our complaints team the complaint will be escalated to the Ombudsman who can then do a thorough investigation. Imagine it’s the same escalation process for Octopus?

Do they have a forum you could raise this on?

IIRC Octopus does/did, but it’s restricted access - only certain customers can use it apparently.

OVO and E.On Next are the only two suppliers known to have public Forums these days. All others have closed down for one reason or another. For example, Bulb and Pure Planet lost theirs as a result of SoLR, while Scottish Power nuked theirs after it became a toxic mess as a result of no moderation or maintenance for several years.

They've finally replied ignoring what I've said ignoring me asking for my 7 day meter readings and another set kn the 25th and again saying do I want a blanket and the bill will be put kn a meter .

I just want my readings I've had electrician round he's tested it and said my consumption is so low the estimated bills are disgusting but again I'm still been ignored its like I'm going round in circles ... 

Have you tried contacting Octopus or Greg Jackson directly via Twitter ? He’s also on LinkedIn. He does respond.

I've emailed them several times now and it's like their avoiding the questions 

Nevertheless it’s worth going straight to the top !

I've still had no reply regarding the meter dreads I've sent in all they've said is well price match what you pay so I pay 50 there'llatch it .

I'm not interested in a price match I want to get to the bottom of why their charging me such high estimates 

I've done what I was advised that is to send a weeks worth of readings which I've dated and done and they won't seem to send me a bill for those readings. 

I've sent in readings and I've dom0ared to mine and they've got it down as estimated when I've readings I've sent in as I save all documentations. 

How can I can then to send me the reads /bill for those readings it like their avoiding it .

I'm not prepared to price match on a bill I shouldn't have who would. 

812.00 for 3 months and I've nothing on certainly in my eyes needs rectifying. 

Also when the electrician called he said theirs no Amos is that right going through his tester he said so how on earth are they charging you what they are even estimated .

He asked me to turn in what I use daily and it still didn't give out hardly anything .