Updated on 21/05/25 by Abby_OVO
Hey @Tazzyy74
Is your energy supplier OVO? Have you sent your supplier a photo of the meters?
This is the information I found on our website with regards to meter tampering:
Energy theft – make sure you report it
Energy theft is tampering with a meter or its connections. This means the meter doesn’t accurately record how much gas or electricity is being used. Stealing energy is a crime and it’s dangerous. Keep yourself and others safe by reporting your concerns.
View REC Schedule 8 – Unbilled Energy Code of Practice
Energy theft can be fatal
Tampering with an electricity meter could lead to a short circuit, wiring overheating or even a fire. Wiring that seems safe can become ‘live’, so there’s a chance of a fatal electric shock.
Tampering with a gas meter could cause a gas leak. As well as headaches and possible loss of consciousness from the fumes, it only takes a spark to cause an explosion.
Tampering with a meter is a crime
Tampering with gas or electricity meters isn’t just dangerous – it’s also illegal. Energy theft can lead to a fine or a prison sentence.
If you suspect energy theft, report it
If you suspect any gas or electricity meter has been tampered with report it immediately. Call us on 0330 3035 063 or get in touch via our online chat.
If you'd rather not give us your details, visit the Crimestoppers supported stayenergysafe website or call them on 0800 023 2777.
If you suspect a gas leak, leave the property and call the 24 hour National Gas Emergency hotline on 0800 111 999 immediately.
