Gotcha. Thanks for that.

Hmm… This really shouldn’t be dragging on so badly. I’m wondering if Citizens Advice might be able to knock some sense into Octopus. Try 0800 144 8848 and see what they say.

We’re still here too of course! It’s just a bit tricky for us to directly intervene because you’re with another supplier.

Let us know how you get on. We’ll do what we can.

Hey ​@Tazzyy74,

One suggestion you could make to Octopus is you both agree on a month and you agree to submit monthly readings on the same day (monday for instance) for the entire month and use your energy as you normally would. This would give them a weeks worth of readings and they can properly assess how much you’ve been charged based on the frequent readings they had? 

​@Blastoise186 has made a great suggestion you could call Citizens Advice who are independent and they could send someone out to assess your situation? 

Please keep us updated! 

I've already sent them a wks readings and they've still not come back to me , quicker enough to nag me for a reading though ..... most likely panicking now as uts no where need what their charging me 

And I think that’s where you’ll definitely want Citizens Advice to step in and act on your behalf. They have a LOT of experience in these matters.

I do too, but sadly the House Rules here means that I’m not allowed to know who you are or do things for you.

Because I've been to the ombudsman they won't help me so I'm stuck regarding estimated bills which I shouldn't have to pay I've sent in more than enough for them to know I don't use that much it shows everytime I send a reading in bu 400 800 is just a p take 

You should ask them to at least help you get the meter upgraded to a new SMETS2 one. That won’t have gone via the Ombudsman and is a separate enough matter.

Hey ​@Lukepeniket_OVO just a thought…

You mentioned that Gemma Hatvani name. How easy is it to get her attention if you can’t use social media? Any idea?

This is Gemma’s company

https://energysupportandadvice.org.uk/

Hey ​@Tazzyy74,

Just checking in to ask if you managed to make any progress? Keep us updated 😊

Morning , I've had electrician round it's nit been tampered with but with what I'm using it's almost dead theirs hardly any amps is that the correct terms so he's said it's the estimated bills their ridiculous how high they are.

He had to wear gloves whilst doing it , it's so cold so now my heating is back on as I can't cope.

I'm still waiting fro the 7 day readings I sent in 2 wks ago I've messaged several times but no reply .

So I've said I want the reads today or I'm taking it further , quick enough to complain whwn I don't send them in .