Shower light still comes on 

Ok, I’ll just have to factor that in I guess. Just as long as it’s not running it’ll barely use anything for now.

Please run the Creep Test for 10 minutes and then tell me what the meter reading is.

It's still the same and the red solid lights still on 

Ok, so it’s probably not a meter accuracy issue then. DO NOT pay the £180 test fee in this case as I don’t think it’s worth it.

I think you need to just get that meter replaced via the normal route and force Octopus to get an actual reading out of it. That will go at least some way to sorting things out.

OK thank you I appreciate all your help 

You’re most welcome. We’re all watching this thread and ALL Forum Moderators are watching it too. If you still need help, please definitely reply here again and we’ll swing by when we can.

Keep us updated on how you get on. If you decide as a result of all this that you want to change supplier, I won’t blame you - all I’ll say is please make sure to get this mess resolved first and get that crazy bill cleaned up so that it doesn’t block you switching. It’s always best to resolve all issues before switching whenever possible.

Personally I do not think that there is anything wrong with the meters themselves.

The posted billing shows that when billing is done to the meter readings then it is reasonable.

It’s simply the very high estimates that have been unreasonable for the past number of years.

Why those estimates are so high, and why the users meter readings are not being accepted/used, appear to me to be the issues here rather than any problem with the meter(s) themselves.

(Inflated FAC’s causing too high estimates perhaps? We know that can sometimes be an issue.
As for why the users readings are not being use then only the supplier could answer that. I can think of a few possibilities - I’ve even had one of them happen to me, kind of, - but I’d be guessing).

I had to dig my heels in because I knew and know that's not right what their charging me I slipped back for 3 months due to illness and boom they just threw a bomb of 800 on top .... that's how it's escalated to this but unless I've a grow somewhere there's no way I use that amount .I'm just fed up of living in the cold it's like ice and I can't rven cook big meals I choose simple easy ones now for an airfyer it's just so wrong .

But I'll definitely keep everyone updated I just need those estimated bills sorting out which their saying they can't do without meter readings .

If I could switch I would , I'd never ever recommend them 

Did they agree to upgrade your meters to SMETS2 Smart Meters yet? If not, I’d try that angle.

The rules are clear - the Installing Engineer is required to take a Final Reading from the old meter just before they kill it for the final time. That reading is then uploaded to your account and treated as an accurate Actual Reading for billing purposes.

That’ll get them the meter reading they’re demanding.

I'm still waiting for a reply I'm also waiting for a 7 day meter read they hound me for reads then ignore me when I send a weeks worth in .

I've told them to compare my actual reads to their outrageous estimated reads ...  not that it matters they still ignore me saying I've to pay the reads so I've to pay 400 bills when I've only used 70 it's a joke