I'm goibg to end this chat now see what's the point always doubted again good old police aren't involved sorry was you thrown in a cell for 12 jours struggling with anxiety,  scratched all over for asking for your mothers ashes .... no ... did you see the TAU take a package from a house letter box that's app been having a grow and my electric quadruples in months ..... NO ....  DID YOU GET YOUR PHONE HACKED WHWN TAU gave you a orivate nimber NO .....so please don't say you FNOW   when you don't  ...reason im in this situation is because people like you assume and think they know it all have you never heard of corrupt ?? Happena in tje police too ... anyway thanks for your option but last time you spoke you said my meter had been tampered with and hadn't so not always right are we .... Good day 

Hey ​@Tazzyy74,

We’ve offered advice, opinions, and resources to support you, as you requested when you came to the Forum. For further assistance with your complaint against Octopus, consider contacting Citizens advice  to ask about representation or support.

We’ve offered as much as we can with the limited options available as you’re with another supplier. 

I really hope you get things sorted soon and wish you the best

As mentioned in my previous message, your two threads have been merged to keep the conversation in one place. Tagging you again ​@Tazzyy74 for easy access. 😊

So I've mentioned the grow to octopus energy and guess what nothing except someone from haste have turned up at my door demanding I let them in or there'll get a warrant to check my boiler and other appliances hang on I pay British gas for that cover what have octopus got doing wanting to come into my house ?? 

I have a dying dog that's still aggressive and I've stayed I'm not having my dog that's on his way out disturbed or causing him any uncalled for stress ...... why do they need to look at my boiler , turn up in white vans no octopus or haste on them no app etc is this allowed ..... I've waited all day for a smart meter for them not to arrive and now I'm having issues again 

I'm really fed up of this company now , I've also had a hgas bill estimated 15.00 yet other months its over 100 my heating not been on for 3 yrs nearly now I just don't get it ....

Hey ​@Tazzyy74 

I’m really sorry for the issues you’re having, it sounds like a really stressful situation to be in. 

Did this advice help?
 

Has your complaint been escalated by your supplier?

Morning I do really need advise now because o know something isn't right .

Octopus have called today to put a art meter in but couldn't all mains were off but sockets were alive they couldn't turn the electric to sockets off.

Now I know what's been going on with my neighbour and I have eyes and I seen TAU taking a package from the neighbours door who I know now was doing a grow for all those who said it wasn't......now the new neighbour in this house now is the druggies friend now he's waiting prison after a large grow so your telling metheir not corrupt , ive had outrageous bills since 2022 some months it lowered but nit many and still higher than I'd use .

So can someone explain what's going on , I don't want uts nothing to do with police and nit drugs I know what I know and I've seen what I've seen ....so just an explanation as to why my electric is still running please 

If a  Octopus meter engineer has been unable to turn the supply off then that represents a danger to life and they will have raised an urgent concern.

You can expect that further action will be swift to follow. I  fact I'm surprised that it hasn't already. An electricity supply that cannot be switched off poses a risk of shock and a risk of overheating/fire.

Usually if tampering is susoected then the Network Operator’s engineers and the police will turn up together.

The engineers to make the supply safe (which probably means it will be turned off for a time at least while they correct whatever has been done - if they can).

The police attend to protect the engineers and ‘the public’ and to arrest anyone identified as possible wrongdoers. (And to collect evidence and take away any grow if there is one there).

One thing puzzles me here however. If your supply and your meter have been bypassed so that they cant be switched off then they shouldn't be recording any use so your bills would be low not high.

Was it your meter that was supposed to be replaced?

Exactly .... my neighbour is with octopus has solar panels ok but my bills are 3 times the amount I mean in the 180 etc a month his 50 ish ..... same house same as me single and he has all appliances on tvs I'm too scared to use anything .

Now I've just turned it off and checked the sockets and all sockets are still live ??? 

Now if that electric is coming out off mine and my bills are mega high which means it's no benefit to me ...... who's bypassing it and how .

Now my daughters rooms the loft the walls separating us the divide has had a fare few bricks taken out and I believe they were intact before I bought the house and I can verify they were intact whwn i moved in .... but the electric is coming to me so I don't get it 

If an Octopus meter engineer has been un able to disconnect the supply as you say then they have no option other than to report that and swift action will follow.

Your neighbour has solar panels?

That would be unusual for a drug grower.

But it would easily explain why as a normal user  their bills are less than yours - they are using free sunlight to generate electricity and keep their bills down, you aren't.

I'm sorry but you still haven't made clear about this Octupus engineer? Who was he supposed to be fitting a smart meter for? How do you know that?

Exactky what have you turned off that has left your sockets live?

I haven't made it clear that an octopus engineer couldn't fit my meter because the sockets were still live after testing and mains OFF ..... I thought I said that can't think what else you'd like me to say im not an engineer 

But regardless anyone know what I should do who to contact because octopus have just left it as it is .

How do I know what that an engineer was changing my meter well I opened the door as an appointment was made I let him in and the rest I've explained am I missing something you didn't get ??

Usually the mains are turned off when power needs to isolated , that's what was turned off by the engineer ..... and then by myself to check the sockets 

There’s an email address for octopus “issue resolution” in the link given previously by Emmanuelle ⬆️ at https://octopus.energy/unhappy/

If the supplier’s engineer needs to work on the meter - e.g. exchange it for a new one - then he will cut off the power by removing the main fuse from the service head. The cut-out is sealed, so you can’t do this yourself. When the main fuse is removed, there is no power to anything in the premises served. 
  

He never took any fuses out he just turned the means off , he phoned his boss as what to do and was told to leave it that's all I know and was told I needed to get an electrician 

Hey ​@Tazzyy74, 

Have you contacted Octopus’ customer support team? They should be able to advise next steps.

I'm fed up 9f contacting them all I ever get since all this trouble and high bills is ... Well send you an electric blanket or estimated bills are this and this I never get a straight answer like politician's. 

I've emailed and told them the guy phoned 🐙 and even his boss didn't leave any advice .

I hate this company its a joke .

3 emails as I'm nervous on the phone and all they've replied about is estimated bills 

Hi ​@Tazzyy74 ,

Apologies, but it appears your last comment is blank for some reason.

You may want to try posting again.

This is from 🐙 

Hey ​@Tazzyy74,

I’m really sorry, as I don’t work for Octopus & am not aware of their internal processes or timelines I’m struggling to provide any advice here. We do have a number of community members who are with Octopus who may be able to advise.

There is always the option to go the the Energy Ombudsman. I found this information on their website:
 

If we're not able to reach a resolution - or if your complaint is open for 8 weeks - we may reach a position called 'deadlock'. In this case, we'll write to you explaining everything from our view, and make a final offer of resolution. If you decline this offer, we'll issue a formal deadlock letter which you can take to the Ombudsman for independent investigation.

You can get in touch with the Energy Ombudsman by phone on 0330 440 1624, by email enquiry@ombudsman-services.org or through their website or you can write to them at Ombudsman Service: Energy, PO Box 966, Warrington, WA4 9DF.

It is a free and independent service and they will undertake a full review of your concerns and of the actions that Octopus Energy took in order to try to get to a resolution. If the Ombudsman finds that Octopus Energy have not acted correctly, then they will tell us what we are required to do in order to put things right.This can include an explanation and/or an apology. It can also include actions that we have to take, which may include compensation. Their decision is binding on us, but not on you.

Further information

You are free at any point after you have raised your complaint to contact Chief Executive, greg@octopus.energy, and Greg himself, or one of our managers will do everything in their power to resolve your issue. Please let him know your account number, contact details (including address) and the background to the problem.

Independent Advice

If you need independent advice at any time you can contact Citizens Advice by phone on 0808 223 1133 for England and 0808 223 1144 for a Welsh language service. You can visit their website at www.citizensadvice.org.uk/energy. Their service is free, independent and confidential.

If you live in Scotland you can contact Advice Direct Scotland; their website is https://energyadvice.scot/ or contact them by phone on 0808 196 8660.

8 have emailed Greg at Octopus Energy I've also contacted the ombudsman with now a new case .

They have all my evidence I've sent in regarding all this , now I'm sat in a house with what is dangerous and no one is contacting me .... I've live sockets on when the mains are off yet no one seems to give a damn

Hey ​@Tazzyy74,

I understand how frustrating this must be for you,

I’ve found this on their website: https://octopus.energy/emergency/ 

How to contact Octopus Energy in an emergency

Email emergency@octopus.energy for quick emergency help between 8am and 10pm every day.

Between 9am and 5pm Monday to Thursday, or 9am to 4pm on Friday, please free call us on 0808 164 1088.

Got no electricity or gas, and it's not an emergency or a scheduled power outage?

Here's a checklist of things to try if your electricity or gas goes out.

I've contacted 🐙 energy and since the email I've heard nothing , ombudsman are aware and have opened a new case with previous correspondence added .

I just want it all sorting , the billing corrected then I can leave this company as I feel let down by them and not one bit of concern for myself and family 

Octopus sent haste out they've tried the meter said it fine it's the electric .... he turned all switches off nothing , put all switches bar The mains back on and sockets still work ...this is a video of what's happening and now I'm panicking