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November 14, 2024
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I think my meter may have been tampered with?

  • November 14, 2024
  • 127 replies
  • 3142 views

Hi I need help I'm been charged 300 / 400 for electric some months I'm single parent in 3 bedroom house and my heatings been off since it warmed up in Feb 2022 .I've nothing turned on hardly in my house just a freezer fridge that run all day I have no heating we sleep down stairs but I'm still getting outrageous bills .

A meter reader said whwn I posted a picture of my meter it's been tampered with but my energy company won't listen they said the locks still on it but theirs more wires than b and q 

Best answer by Emmanuelle_OVO

Updated on 21/05/25 by Abby_OVO

 

Hey ​@Tazzyy74 

 

Is your energy supplier OVO? Have you sent your supplier a photo of the meters?

This is the information I found on our website with regards to meter tampering:
 

Energy theft – make sure you report it

 

Energy theft is tampering with a meter or its connections. This means the meter doesn’t accurately record how much gas or electricity is being used. Stealing energy is a crime and it’s dangerous. Keep yourself and others safe by reporting your concerns.

View REC Schedule 8 – Unbilled Energy Code of Practice

 

Energy theft can be fatal

 

Tampering with an electricity meter could lead to a short circuit, wiring overheating or even a fire. Wiring that seems safe can become ‘live’, so there’s a chance of a fatal electric shock.

Tampering with a gas meter could cause a gas leak. As well as headaches and possible loss of consciousness from the fumes, it only takes a spark to cause an explosion.

 

Tampering with a meter is a crime

 

Tampering with gas or electricity meters isn’t just dangerous – it’s also illegal. Energy theft can lead to a fine or a prison sentence.

 

If you suspect energy theft, report it

 

If you suspect any gas or electricity meter has been tampered with report it immediately. Call us on 0330 3035 063 or get in touch via our online chat.

If you'd rather not give us your details, visit the Crimestoppers supported stayenergysafe website or call them on 0800 023 2777.

If you suspect a gas leak, leave the property and call the 24 hour National Gas Emergency hotline on 0800 111 999 immediately.

127 replies

Nukecad
Super User
Super User
November 18, 2024

Hi, ​@Tazzyy74 

Personally I don’t think there has been any tampering here.

That last set of bills that you posted show me what is most likely happening.

The older bills there I can't really comment on, bills from 2021 and 2022 are just too far back to meaningfully comment on without seeing more, but I wouldn’t be worried about them.
The best that I can say is that they look like very high estimates, which would have later been corrected (reversed) and credited back.

Then you also show us a couple of more up to date ones which show better what has been happening.

The one for Gas with three billings from Nov 2023 to June 2024 shows what has been going on.
They were ‘way too high’ estimates.
But they were corrected (reversed) at the bottom and credited back so you were only actually charged £18.48 for that 7 months of gas.

Getting more up to date:

The billing for July to August 2024 is based on actual meter readings, and you have been charged:
£15.88 for gas usage.
£58.68 for electricity usage.
A total of £74.54 for both electricity and gas
- (which is quite a bit less than your friends £110)

Those are quite normal low usages for that time of year.
As a comparision: I live alone in a 1-bed flat and mine for July-August were £27.03 for gas and £52.95 for electrcity.
(A total of £79.98, so £5.44 more than yours was and I only have a small flat).

So your current usage is normal. It is on the low side and not unusual at all.

It is only when you get an estimated bill that it looks too high, for some reason Otopus are estimating much too high for you.
One reason that that can happen is if/when you don’t regularly send enough meter readings in.
They do get corrected one actual meter readings are available, and credited back later just like those gas estimates from Nov 2023-June 2024 were credited back.

So what should you do?

I would say that you need to be sending meter readings in more often than you are, possibly/probably as often as every week.
Send regular readings for both electricity and gas.
I would set a day each week to do that (eg. every Monday morning?), setting yourself a regular day like that will make it easier to remember to do it.
It doesn’t matter what day it is, as long as it is regular.

Doing that each week should mean that your bills are always done to readings and not estimates.
Doing it over a long time (months) will also mean that if they do have to esitimate then it will not be too high.

Better still - If you can get new, working, smart meters fitted then they will send the readings for you.

 

I hope that all that makes sense to you, and helps put your mind at ease.

I said, Hey - Watts going on.
Tazzyy74Author
Rank 2
November 18, 2024

Yet I've a bill for 4000 so how can that be if my bills are so low , they keep sending estimated and I've sent in readings 

Ive sent in readings for a week 2 weeks ago and no reply back that's what I'm arguing te estimates but they only reversed them because I questioned I had meter readings and sent them so why am I getting estimated.... 

 

Blastoise186
Super User
Super User
November 18, 2024

It really does feel as if you need the meter(s) replaced for new ones. That will force Octopus to accept the Final Reading from the existing meter as being an Actual Reading. The new Smart Meters should then resolve this once they auto-submit on your behalf - I’d strongly recommend you set them to Half-Hourly Mode so that you can see more about what’s going on.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Tazzyy74Author
Rank 2
November 18, 2024

Since August 22 I've had bills up and down higher and higher I live in a 3 bed house the bedrooms are empty we sleep down stairs I'm too scared to fully boil a kettle so yes I'm careful so since August 2022 4000 divided is 153.00 a month but my readings are coming back lower so how am I been charged 4000 

I'm 50 yrs old and I've had 4 houses and I've never had this issue even on a prepayment meter I'd put no more than 60 in a month and that's with me using everything now I'm living in an icebox with a meter that doesn't work and for them to come out and check it I've to pay 180.00 I'm struggling paying the 4000 because I refuse to pay estimated bills which anyone would I mean these estimated bills like you say are extremely high 

Blastoise186
Super User
Super User
November 18, 2024

Did you do the Creep Test yet? If not, do that now as that’s free and will allow us to identify if the meter is faulty or not. It’s recommended to do this before booking a Meter Accuracy Test.

If the Creep Test indicates a problem does exist, your chances of getting this resolved in your favour massively increase.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Tazzyy74Author
Rank 2
November 18, 2024

I'll do it now do I turn all the switches off on the meter as the maina doesn't turn the sockets off ? 

Blastoise186
Super User
Super User
November 18, 2024

You need to kill all the power in the house - turn off the additional sockets individually if you need to.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Tazzyy74Author
Rank 2
November 18, 2024

I've turned all switches of but the shower light still comes on and the meter has a solid red light again and everything is off 

 

Tazzyy74Author
Rank 2
November 18, 2024

 

Blastoise186
Super User
Super User
November 18, 2024

Kill the shower too if you can, then do the test for 10 minutes

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!